Service Advisor

Benefits:

• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

Why Work With Us


We are a locally owned Tuffy Tire & Auto Service Center built on honest service, strong customer relationships, and a team-first culture. Our Service Advisors play a key role in creating trust with customers while helping the shop operate efficiently and profitably.


If you enjoy working with people, solving problems, and being part of a fast-paced environment where your effort directly impacts your earnings, this is the role for you. We are honored to be named Tuffy Multi Dealer of the Year and our Northville location earned the Pinnacle Award for being a Top Performing Shop!!

What We Offer

• Competitive base pay + performance bonuses
• Paid holidays & PTO
• Closed Sundays
• Flexible scheduling with rotating weekday off
• Health, dental & vision insurance
• 401(k) retirement plan
• Paid training & advancement opportunities
• Employee discounts
• Supportive, team-oriented workplace

What You'll Do

• Greet customers and build lasting relationships
• Listen to customer concerns and translate them into repair needs
• Present inspections and service recommendations clearly and honestly
• Prepare estimates and communicate timelines
• Coordinate workflow between technicians and customers
• Deliver completed invoices and explain services performed
• Help maintain a clean, organized, professional front counter

What We're Looking For

• Automotive service advising or customer service experience preferred
• Strong communication and sales skills
• Organized and able to multitask in a fast-paced shop
• Positive attitude and team mindset
• Valid driver's license

Schedule

• Full-time, 4-5-day work week
• Shop hours: Monday-Friday 8am - 6pm and Saturday 8am - 4pm
• Employees receive one rotating weekday off plus Sunday
• Typical schedule averages 40-45 hours per week
• Closed every Sunday for work-life balance

Why This Role Matters


You are the bridge between our technicians and customers. Your ability to build trust keeps customers coming back and drives the success of the entire shop.


Apply today and grow your career with a team that values people as much as performance


Compensation: $40,000.00 - $60,000.00 per year


Tuffy is one of the largest automotive service franchises in the country, and we are always looking for qualified individuals to join our team of automotive service professionals

OUR MISSION STATEMENT

To Provide the Best Automotive Repair Service in the Industry Through a Continuous Commitment to Quality and Customer Service.

There was a time in America when you either did it right or you didn't do it at all. Your work was your reputation. Character was forged from a solid job well done - again and again. At Tuffy, we still do things the old-fashioned way. The right way. In fact, Tuffy offers full-service automotive maintenance and repair with a guarantee on parts and labor that you can take to any store. Because to us, there's only a right way. Tuffy. Done Right. Period.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate.