Service Advisor

Benefits 401(k) Bonus based on performance Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Opportunity for advancement Paid time off Benefits/Perks Paid Holidays and Paid Time Off Careers Advancement Opportunities - we are always looking to promote from within! Reimbursement for any successfully completed ASE certifications Flexible Scheduling with a rotating day off Closed on Sundays Competitive Compensation with bonus incentives Job Summary Come join our award winning family and not have to be subject to the big corporate cuts or bureaucracy!! Recently named Tuffy New Dealer of The Year and Northville's Small Business of the Year. Business continues to grow and we are looking to bring on more talented team members as our store portfolio expands. We are looking for Automotive Service Advisors at stores located in Northville, Livonia and Farmington Hills area. If you consider yourself to be an outgoing, self-motivated sales individual with a customer-focused attitude and work ethic, computer savvy, Tuffy is the right team for you. Experience preferred but will train the right person. Responsibilities Make Customer Satisfaction number one Identify primary concerns and determine customer needs through open-ended questions Professionally introduce the Courtesy Inspection (multi-point inspection) offering solutions and benefits Conduct the "Invoicing delivery" upon completion of services reviewing work performed, warranties breakdown, and scheduling the next appointment Qualifications Maintain a positive, energetic attitude throughout the day Basic knowledge of menu-based computer software Strong organizational skills Demonstrates the desire to improve and advance personally and professionally Two years of experience in an auto repair facility is a plus Valid driver’s license with an acceptable driving record Flexible schedule and able to work weekdays, weekends, evenings If you are a hard worker and would like to take on the challenge of working in a high-volume shop, we invite you to apply for the position today and join our team! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Tuffy Corporate. #J-18808-Ljbffr