Service Advisor

Automotive Service Advisor VIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service center, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience. We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations. What You'll Do As a Service Advisor, you will act as the primary point of contact between customers and our service team, ensuring customers understand their vehicle needs while delivering a professional and positive experience. Responsibilities include: Greet customers and provide a welcoming, professional experience Listen to customer concerns and accurately document vehicle issues Inspect vehicles and identify necessary repairs and maintenance when needed Communicate repair recommendations clearly and honestly Prepare estimates and review repair options with customers Coordinate workflow between technicians and customers Provide updates on repair progress and timelines Ensure a smooth and organized vehicle check-in and check-out process Maintain strong customer relationships and build long-term trust Help maintain shop efficiency and workflow What We're Looking For Were looking for someone who is organized, personable, and able to communicate technical information clearly. Ideal candidates will have: Customer service experience (automotive service advising experience preferred but not necessary) Strong communication and people skills Ability to multitask in a fast-paced environment Strong organizational skills A positive attitude and team-first mindset Basic knowledge of automotive systems (or willingness to learn) Valid driver's license Why Work at VIP Auto Repair At VIP Auto Repair, we believe our employees should feel valued, respected, and supported. We are building a team environment where people enjoy coming to work and have opportunities to grow. Benefits include: Health insurance reimbursement Paid time off (PTO) Paid training and professional development Flexible scheduling Team performance bonuses A supportive and collaborative team culture Our shop operates on core values of honesty, trustworthiness, high-quality work, and family culture. Career Growth Opportunities VIP Auto Repair encourages employees to grow and advance in their careers. Service Advisors have opportunities to develop leadership and operational skills within the company. Potential career paths include: Service Advisor Senior Service Advisor Service Manager Operations Leadership We support professional development through training, mentorship, and real opportunities to grow within the company. Join Our Team If you want to work in a fun, high-energy environment that respects employees, values honesty, and rewards hard work, VIP Auto Repair could be the right place for you. Apply today and grow your career with us. Location: VIP Auto Repair Westland, MI Equal Opportunity Employer VIP Auto Repair is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.