Part-Time IT Support Assistant

35th DISTRICT COURT

Job Title

Part-Time IT Support Assistant

Reports To

IT Administrator

Employment Status

Part-Time, Nonunion

FLSA Status

Non-Exempt

Regular Schedule

Approximately 20 hours per week

Position Summary

Under the general direction of the IT Administrator, the Part-Time IT Support Assistant provides frontline technical support for the Court's information technology environment.

The position assists Court employees with routine hardware, software, application, peripheral, and connectivity issues; assists with workstation and equipment deployment and maintenance; maintains technology inventories and documentation; and supports routine IT projects and system administration activities.

This position requires technical aptitude, attention to detail, sound judgment, professionalism, confidentiality, and the ability to communicate effectively with technical and non-technical users. Because the position operates within a court environment, the employee is expected to appropriately safeguard confidential, sensitive, security-related, and nonpublic information encountered in the course of employment.

Essential Duties and Responsibilities

The following duties are representative of the general nature and level of work performed by this classification. They are not intended to constitute an exhaustive list of all duties. Other reasonably related duties may be assigned based upon Court operational needs.

1. Provide frontline technical support to Court employees for routine hardware, software, application, peripheral, printing, and connectivity issues.
2. Troubleshoot routine technology problems, identify appropriate solutions, and escalate issues to the IT Administrator or appropriate vendor when necessary.
3. Assist authorized users with system access, account setup, password resets, application access, and similar user-support functions in accordance with established security procedures.
4. Configure, image, deploy, replace, and maintain desktop and laptop computers, monitors, printers, scanners, and related technology equipment.
5. Assist with approved software installations, updates, patching, equipment replacements, and routine system maintenance.
6. Maintain accurate technology records, including hardware and software inventories, equipment assignments, user accounts, service requests, and support activities.
7. Assist with technology inventory management, equipment tracking, replacement planning, and authorized equipment disposal.
8. Coordinate with the IT Administrator and approved vendors regarding equipment purchases, repairs, installations, and service requests.
9. Provide basic technical support for Court-approved business applications and court-specific systems following appropriate training.
10. Assist with technology upgrades, equipment deployments, cybersecurity initiatives, system changes, and other IT-related projects.
11. Follow Court policies and procedures regarding cybersecurity, information security, confidentiality, records management, system access, and acceptable technology use.
12. Promptly report suspected cybersecurity incidents, unauthorized access, equipment loss, system abnormalities, or other technology-security concerns to the IT Administrator.
13. Maintain professional and courteous working relationships with judicial officers, Court employees, vendors, governmental partners, and members of the public.
14. Participate in job-related training and continuing education as assigned.

Minimum Qualifications

Applicants must possess the knowledge, skills, and abilities necessary to perform the essential functions of the position. Qualifications may be demonstrated through education, training, relevant work experience, or an equivalent combination thereof.

Education and Experience

• Associate degree in information technology, computer science, cybersecurity, information systems, or a closely related field preferred; or an equivalent combination of relevant education, technical training, certifications, and experience.
• CompTIA A+ or CompTIA Network+ certification.
• Previous experience providing computer, help-desk, desktop-support, or comparable technical assistance preferred.
• Basic working knowledge of Microsoft Windows operating systems and Microsoft 365 applications.
• Familiarity with computer hardware, printers, peripherals, basic networking concepts, and common troubleshooting practices.
• Experience in a court, governmental, legal, public-sector, or similarly regulated environment is desirable but not required.

Knowledge, Skills, and Abilities

The position requires the ability to:

• Learn Court-specific applications, systems, terminology, and technology workflows.
• Follow written and verbal technical instructions, procedures, policies, and security requirements.
• Troubleshoot routine technical problems in a logical and methodical manner.
• Accurately organize, document, and maintain technology records and inventories.
• Maintain the confidentiality and security of nonpublic, sensitive, personally identifiable, personnel, criminal-justice, and Court information.
• Exercise appropriate judgment regarding information security and system access.
• Organize work, manage competing priorities, and meet established deadlines.
• Communicate technical information clearly and professionally to individuals with varying levels of technical knowledge.
• Work cooperatively and effectively with employees throughout the Court.
• Exercise initiative within assigned authority and recognize when an issue should be escalated.
• Maintain professionalism, tact, courtesy, and discretion.
• Learn and adapt to changing technology, procedures, and operational requirements.

Physical and Work Requirements

Work is primarily performed within an environmentally controlled courthouse and office environment.

The essential functions of the position may require the employee to:

• Sit, stand, walk, bend, stoop, reach, and move throughout the courthouse.
• Work at computer workstations and use keyboards, pointing devices, telephones, and other office and technology equipment.
• Access technology equipment located in offices, courtrooms, work areas, and other authorized locations throughout the courthouse.
• Occasionally lift, carry, move, or position computers, monitors, printers, and related equipment weighing up to approximately 40 pounds.
• Communicate effectively in person, electronically, and by telephone.

The Court will provide reasonable accommodations to qualified individuals with disabilities as required by applicable law.

Position Type and Work Schedule

This is a part-time, nonunion position generally scheduled for approximately 20 hours per week.

The regular work schedule will be established by the Court based upon operational needs. Some scheduling flexibility may be required to support Court operations, system maintenance, equipment deployment, technology upgrades, or other legitimate operational requirements.

Position Type and Work Schedule

This is a part-time, nonunion position generally scheduled for approximately 20 hours per week.

The regular work schedule will be established by the Court based upon operational needs. Some scheduling flexibility may be required to support Court operations, system maintenance, equipment deployment, technology upgrades, or other legitimate operational requirements.

Any hours worked beyond the employee's established schedule must be authorized in accordance with Court policy. Hours worked and any applicable overtime requirements will be administered in accordance with the Fair Labor Standards Act and other applicable law.

The position is currently part-time. Nothing in this job description constitutes a promise or guarantee of future full-time employment. The employee may, however, apply and be considered for future employment opportunities for which the employee is qualified.

Conditions of Employment

A successful candidate must satisfy all lawful pre-employment requirements applicable to the position, which may include:

• Verification of identity and authorization to work in the United States;
• Criminal-history and security-related background screening appropriate for access to Court facilities, systems, and information;
• Any other lawful, job-related pre-employment requirements established by the Court.

Because the position may have access to Court computer systems and confidential, security-sensitive, or nonpublic information, continued employment requires compliance with Court confidentiality, cybersecurity, information-security, acceptable-use, and access-control requirements.

At-Will Employment

This is a nonunion, at-will position.

Nothing contained in this job description, Court policies, personnel procedures, or other communications is intended to create a contract of employment or guarantee employment for any specific period.

Employment may be terminated by the employee or by the Court, subject to applicable law and the administrative authority of the Court.

Equal Employment Opportunity

The 35th District Court provides equal employment opportunities in accordance with applicable federal and state law. Employment decisions are based upon legitimate, job-related qualifications and operational requirements without unlawful discrimination.

General Disclaimer

This job description is intended to identify the general nature, essential functions, and level of work associated with this classification. It is not intended to contain a comprehensive listing of every duty, responsibility, qualification, or working condition.

The Court may modify assignments or assign other reasonably related duties based upon operational requirements, consistent with applicable law.

The qualifications stated above represent the knowledge, skills, abilities, education, and experience generally associated with successful performance of the position and should not be interpreted as creating contractual employment rights or guarantees.