Scrum Master

PENNYMAC

Pennymac is (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market.

At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey.

A Typical Day

The Scrum Master is a servant-leader and coach accountable for ensuring their assigned Scrum Team(s) understand and effectively enacts Scrum principles to deliver valuable technology solutions predictably. This role focuses on maximizing the team's efficiency and protecting their focus, facilitating the removal of organizational impediments, and continuously coaching the team and organization on effective Agile practices.

This role operates in a rapidly evolving technology environment and requires curiosity, adaptability, and openness to leveraging AI-assisted tools, workflow automation, and modern delivery practices to improve team effectiveness and operational efficiency.

The Scrum Master will:

• Agile Enablement & Team Coaching

• Ceremony Leadership: Accountable for expertly facilitating all core Scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, and Retrospectives

• Coaching & Self-Management: Coach the Development Team in self-management and cross-functionality, ensuring clear understanding and adherence to the team’s defined Definition of Ready (DoR) and Definition of Done (DoD)

• Continuous Improvement: Facilitate effective Retrospectives that foster psychological safety, resulting in clear, actionable improvements tracked for continuous application across processes and practices

• Innovation & AI Adoption: Encourage teams to embrace modern tools, AI-assisted workflows, automation opportunities, and continuous learning to improve delivery efficiency and collaboration

• Scaling Proficiency: Demonstrate practical experience with scaling frameworks (e.g., SAFe, LeSS, View email address on click.appcast.io) to enable enterprise-scale Agile delivery and release management

• Organizational Impediment Removal & Delivery Flow

• Servant Leadership & Protection: Act as a servant-leader, proactively identifying and removing impediments to the team's progress, and strictly protecting the team from unnecessary external distractions or pressure

• Systemic Impediment Removal: Work across functional groups and organizational layers to address systemic impediments and coach the broader organization on how to interact productively with the Scrum Team

• Delivery Transparency & Metrics: Maintain high visibility and transparency of the team's progress, delivery cadence, and health by tracking and communicating key metrics such as velocity, lead time, and burndown

• Backlog Partnership: Support the Product Owner/Manager in ensuring the Product Backlog is clearly defined, refined, prioritized, and readily available for the team to commit to

• Review & Feedback Loop: Facilitate the Sprint Review, ensuring effective demonstration of completed work and that stakeholder feedback is systematically captured and integrated back into the backlog

• Perform other related duties as required and assigned

• Demonstrate behaviors which are aligned with the organization’s desired culture and values

What You’ll Bring

• 3+ years of demonstrated experience as a dedicated Scrum Master for a software development team

• Expert Facilitation: Proven ability to run high-impact meetings, manage conflict, and drive consensus among diverse team members and stakeholders

• Agile Tool Proficiency: Familiarity with modern Agile and ALM tools such as Jira, Rally, or Azure DevOps

• Technical Acumen: Ability to understand technical concepts, development processes, and the complexities of software release management

• AI & Innovation Mindset: Demonstrated curiosity, adaptability, and willingness to leverage emerging technologies and AI-enabled productivity tools in a fast-changing environment

• Communication: Excellent interpersonal, verbal, written communication, and presentation skills suitable for technical and executive audiences

• Organizational Skills: Excellent organizational skills and proven ability to manage complex tasks and priorities within a fast-paced environment

• Professional Scrum Master Certification: CSM, A-CSM, CSP-SM, and/or CSPO desired

• Experience with process improvement methodologies such as Lean Six Sigma (Green/Black Belt) desired

• Experience in a regulated industry, such as mortgage finance desired

• Experience helping to stand up new teams from inception, including defining their DoR/DoD, working agreements, and initial metrics desired

Why You Should Join

As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do.

Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported.

Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include:

• Comprehensive Medical, Dental, and Vision

• Paid Time Off Programs including vacation, holidays, illness, and parental leave

• Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)

• Retirement benefits, life insurance, 401k match, and tuition reimbursement

• Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

• We value the hard work and dedication of our employees. In addition to a competitive salary, positions may offer bonus opportunities.

To learn more about our benefits visit:

For residents with state required benefit information, additional information can be found at:

Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below:

• Lower in range - Building skills and experience in the role

• Mid-range - Experience and skills align with proficiency in the role

• Higher in range - Experience and skills add value above typical requirements of the role

Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance.

Salary

$95,000 - $155,000

Work Model

OFFICE