IT Support Engineer (MacBook & L2 Network Specialist)

Solution IT Inc. is looking for IT Support Engineer (MacBook & L2 Network Specialist) for one of its clients in Redwood City, CA

Job Title: IT Support Engineer (MacBook & L2 Network Specialist)

Responsibilities:

Endpoint & macOS Administration (60%)

• Act as the lead escalation point (Tier 2/3) for advanced hardware, OS, and software troubleshooting across Apple MacBook Pro and Air fleets.
• Provision, update, and secure endpoints using enterprise MDM solutions (e.g., Jamf Pro, Kandji, Mosyle).
• Enforce endpoint security controls, including File Vault encryption, EDR software, and OS compliance policies.
• Lead zero-touch provisioning via Apple Business Manager / Automated Device Enrollment and manage end-to-end device lifecycles.

L2 Networking & WLAN Operations (30%)

• Manage and troubleshoot Layer 2 switching environments (VLANs, STP, LACP, trunking).
• Resolve enterprise Wi-Fi issues, perform heat map audits, optimize RF performance, and manage 802.1X RADIUS authentication (WPA2/WPA3 Enterprise).
• Maintain core local services including DHCP, DNS, IPAM, subnets, and office routing.
• Partner with infrastructure teams to maintain access switches, wireless access points (Cisco Meraki, Aruba, Ubiquiti), and physical cabling.

Perimeter & Security Management (10%)

• Handle routine administration for office edge firewalls (Fortinet, Palo Alto Networks, Meraki MX).
• Maintain basic firewall policy sets, NAT rules, port forwarding, and site-to-site VPN connections.
• Resolve user VPN access issues (IPsec, OpenVPN, WireGuard) and manage ACL configurations.

Required skills:

• Experience: 5 7 years of hands-on IT support and systems engineering in fast-growing technical environments.
• macOS Expertise: Shell scripting (Zsh/Bash), system configuration management (.plist), and deep OS-level diagnostics.
• Networking & WLAN: Strong background in TCP/IP, L2 protocols, and 802.11a/b/g/n/ac/ax wireless standards.
• Identity & Fleet Management: Practical experience running enterprise MDM suites alongside IdPs (Okta, Microsoft Entra ID, Google Workspace).
• Desirable Certifications: Apple Certified Support Professional (ACSP), Jamf Certified Admin, CCNA, or Network+

Work Site : Redwood City, CA

Duration: 6 Months

Expected Start Date : 2 Weeks

Number of Positions: 01

Please send your responses back to View email address on us.fitly.work

Thanks

Recruiting Team

SOLUTION IT INC

Work: View phone number on us.fitly.work / Extn 155 / 158 / 139

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