Bilingual Assistant Counselors

Bilingual Customer Service Representative - In Office (Plantation, FL)

Consolidated Credit, founded in 1993, is one of the nation's largest credit counseling organizations in the country and has helped over 10 million people with financial issues. Our mission is to assist families throughout the United States in ending financial crisis and solving money management problems through education and professional counseling. Credit counseling, when done correctly by an accredited professional, can help you overcome these challenges and invigorate your financial life. But it requires trust in the organization and credit counselors who are working on your behalf.

Do you thrive in a role where you can help others and make a difference? Join our team as a customer service representative, where you'll be the face of our company, helping customers navigate their questions and concerns while delivering an exceptional experience. You'll handle inquiries, resolve issues, and work collaboratively with other departments to ensure customer satisfaction. If you're a great communicator, enjoy problem-solving, and are motivated by helping others, we'd love to have you on our team.

Job Responsibilities and Tasks:

• Respond promptly to customer inquiries via phone and email in English and Spanish
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Record customer interactions and feedback in our CRM system for tracking and analysis.
• Assist with troubleshooting common issues and follow up to ensure resolution.
• Identify customer needs and provide proactive solutions to improve their experience.
• Collaborate with team members to share insights and develop better processes.

Skills and Qualifications:

• Prior experience in a customer-facing role preferred but not required.
• Strong verbal and written English and Spanish communication skills.
• Problem-solving abilities with a detail-oriented mindset.
• Ability to multitask and handle high-pressure situations calmly.

Bilingual CSR Summary:

As a Customer Service Representative, you will work closely with clients to develop tailored debt management plans. You will be part of a collaborative team that values open communication and mutual support. Our company is committed to fostering a diverse and inclusive workplace where all team members can thrive.