ADMINISTRATIVE SUPPORT ASSISTANT IV

Administrative Support Assistant IVPOSITION GOAL: To perform clerical and administrative tasks in support of the efficient and effective operations of the office.ESSENTIAL PERFORMANCE RESPONSIBILITIES:Perform a variety of clerical duties to support supervisory and administrative personnel in handling daily activities.Receive, research, route and/or respond to inquiries from parents, students, staff and the general public, as required.Demonstrate and promote exceptional customer service, greeting students, parents, staff and visitors in a courteous manner and making every effort to address and resolve issues efficiently.Draft and edit correspondence, articles, reports, manuals, and other materials on general or technical subjects.Compose and edit routine correspondence, including forms, memoranda, reports, manuscripts, and other materials.Draft acknowledgements and other forms of communication on behalf of the supervisor.Review, check and verify data analysis and other forms of reports for completeness and accuracy of computations.Follow up with the appropriate individual to resolve.Maintain updated and accurate files of general correspondence and business documents.Receive and route telephone calls, answering routing questions.Greet, assist and direct visitor, as appropriate.Serve as the lead clerical support assistant, providing functional guidance to other clerical employees, as assigned.Arrange, meetings, conferences and business travel for administrators.Maintain data, statistics and other forms of information, preparing reports, as required.Assist in maintaining efficient office operations by providing clerical relief, as required.Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.Operate standard office equipment, as required by the job.Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.Review current developments, literature and technical sources of information related to job responsibilities.Ensure adherence to safety rules and procedures.Follow federal and state laws, as well as School Board policies.Perform other duties as assigned by the immediate supervisor, or designee.MINIMUM QUALIFICATIONS & EXPERIENCE:Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.A minimum of five (5) years, within the last ten (10) years of clerical work experience.Knowledge of clerical practices and procedures including filing, answering telephones, or utilizing standard office equipment.Proficient in the operation of office machinery and equipment, including personal computers, fax machines, printers, scanners, etc.Effective verbal and written communication skills.Advanced organization skills and keen attentiveness to detail.Computer skills as required for the position.PREFERRED QUALIFICATIONS & EXPERIENCE:Prior clerical work experience with the Broward County Public Schools.Bilingual skills.SIGNIFICANT CONTACTS:Frequently works with parents and students, as necessary; interacts with staff and the general public regarding various inquiries.PHYSICAL REQUIREMENTS:Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects.TERMS OF EMPLOYMENT:Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.