ADMINISTRATIVE SUPPORT ASSISTANT IV

Administrative Support Assistant IV

POSITION GOAL: To perform clerical and administrative tasks in support of the efficient and effective operations of the office.

ESSENTIAL PERFORMANCE RESPONSIBILITIES:

• Perform a variety of clerical duties to support supervisory and administrative personnel in handling daily activities.
• Receive, research, route and/or respond to inquiries from parents, students, staff and the general public, as required.
• Demonstrate and promote exceptional customer service, greeting students, parents, staff and visitors in a courteous manner and making every effort to address and resolve issues efficiently.
• Draft and edit correspondence, articles, reports, manuals, and other materials on general or technical subjects.
• Compose and edit routine correspondence, including forms, memoranda, reports, manuscripts, and other materials.
• Draft acknowledgements and other forms of communication on behalf of the supervisor.
• Review, check and verify data analysis and other forms of reports for completeness and accuracy of computations.
• Follow up with the appropriate individual to resolve.
• Maintain updated and accurate files of general correspondence and business documents.
• Receive and route telephone calls, answering routing questions.
• Greet, assist and direct visitor, as appropriate.
• Serve as the lead clerical support assistant, providing functional guidance to other clerical employees, as assigned.
• Arrange, meetings, conferences and business travel for administrators.
• Maintain data, statistics and other forms of information, preparing reports, as required.
• Assist in maintaining efficient office operations by providing clerical relief, as required.
• Interact effectively with the general public, staff members, students, teachers, parents, and administrators, using tact and good judgment.
• Operate standard office equipment, as required by the job.
• Perform and promote all activities in compliance with the equal employment and non-discrimination policies of The School Board of Broward County, Florida.
• Participate in training programs offered to enhance the individual skills and proficiency related to the job responsibilities.
• Review current developments, literature and technical sources of information related to job responsibilities.
• Ensure adherence to safety rules and procedures.
• Follow federal and state laws, as well as School Board policies.
• Perform other duties as assigned by the immediate supervisor, or designee.

MINIMUM QUALIFICATIONS & EXPERIENCE:

• Standard high school diploma or satisfactory completion of an approved General Educational Development (GED) Testing Program.
• A minimum of five (5) years, within the last ten (10) years of clerical work experience.
• Knowledge of clerical practices and procedures including filing, answering telephones, or utilizing standard office equipment.
• Proficient in the operation of office machinery and equipment, including personal computers, fax machines, printers, scanners, etc.
• Effective verbal and written communication skills.
• Advanced organization skills and keen attentiveness to detail.
• Computer skills as required for the position.

PREFERRED QUALIFICATIONS & EXPERIENCE:

• Prior clerical work experience with the Broward County Public Schools.
• Bilingual skills.

SIGNIFICANT CONTACTS:

• Frequently works with parents and students, as necessary; interacts with staff and the general public regarding various inquiries.

PHYSICAL REQUIREMENTS:

• Light Work: Exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force as frequently as needed to move objects.

TERMS OF EMPLOYMENT:

Salary and benefits shall be paid consistent with the District's approved compensation plan. Length of the work year and hours of employment shall be those established by the School Board.