Assistant Community Manager- Houston, TX

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TAM Residential Announced as NAA Best Place to Work Award Winner

Frisco, TX | June 14, 2022 - The National Apartment Association (NAA) has announced TAM Residential as a winner of the 2022 NAA Top Employers Awards, which recognize member organizations that foster cultures of collaboration, innovation, and hard work. These awards pay tribute to management companies and suppliers from across the rental housing industry that have gone above and beyond to create safe, engaging, and caring work environments over the past year.

" Congratulations to TAM Residential, your 2022 NAA Top Employers award demonstrates your focus on employees, engagement, and performance," said Bob Pinnegar, NAA President and CEO. "Your employees made it clear - TAM Residential cares about, listens to, and acts upon the needs and ideas of their employees and is a great place to work. NAA appreciates your efforts in fostering a robust workplace culture and the hard work valuing and engaging your team over the past year. "

Employees and their satisfaction - measured through an anonymous survey - determine the award winners and finalists in each of the four categories. The results of the survey are provided to all nominees to help organizations better understand and recognize employee sentiment.

About TAM Residential

As a provider of property management services to the multifamily community, TAM Residential is dedicated to supporting ownership's investment and pursuing every opportunity to maximize value and achieve above-market returns. This is accomplished with a company culture centered around communication, collaboration, creativity, innovation, and fun. By putting team members first, they have created an environment that does promote career growth, professional development, and attract top talent. TAM Residential is located in six-state. They have won the prestigious J. Turner ORA award for top 1% in online reputation across multiple properties for the last four consecutive years.

Position: Assistant Community Manager- Houston, TX

Location: Houston, TX

Job Id: 2597

# of Openings: 1

JOB SUMMARY:

The Assistant Community Manager supports the daily operations of their assigned community and works closely with the Community Manager to ensure efficient property management, resident satisfaction and retention, and achievement of financial and operational goals. The Assistant Community Manager assists with leasing, resident relations, and financial administration and is a key contributor to the overall success of the property.

Financial and Administrative Responsibilities:

• Collect and post rent payments, security deposits and other fees accurately and on time.
• Manage delinquencies, payment arrangements and late notices.
• Process any NSF checks, including posting the entry and notifying the residents.
• Maintain accurate lease files, ensuring compliance with company policies and fair housing regulations.
• Walk vacated units and accurately assessing and charging for damage or cleaning.
• Manage tasks in Entrata.
• Prepare reports, resident correspondence and other documents.
• Leasing and Marketing
• Assist Leasing Professionals with all leasing efforts.
• Conduct tours with prospective residents and process applications.
• Assist with planning the monthly and quarterly marketing activity plan.
• Obtain renewals on expiring leases.
• Fully understand and be able to explain the entire lease contract.

Resident Relations and Customer Service

• Provide best-in-class customer service to current and prospective residents.
• Provide support to new residents during move in.
• Promptly handle resident questions and concerns in a timely and professional manner.
• Coordinate move outs and resident transfers.Help coordinate resident events, fostering a sense of community.

Operations Support

• Collaborate with the maintenance team to ensure work orders are completed in a timely manner and units are turned promptly.
• Inspect the assigned property to maintain curb appeal and safety standards.
• Enforce community policies and lease agreements consistently and fairly.

SKILLS + ABILITIES:

• Proficiency in Property Management Software (Entrata is preferred).
• Strong organizational skills and the ability to function in a high-volume environment.
• Problem solving and conflict resolution skills.
• If job duties require the use of a vehicle or golf cart, you must maintain a valid driver's license, an acceptable driving record, and current auto insurance.

EDUCATION + EXPERIENCE:

• High School Diploma or equivalent.
• At least 1-3 years of Multi-Family Property Management or Leasing experience.

WORKING CONDITIONS:

• Ability to operate in an open work area with moderate everyday noise.
• Regular use of standard office equipment such as computers and telephones

The statements above are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. TAM Residential reserves the right to assign or reassign duties as needed to meet business needs.

BENEFITS:

Associates who are regularly scheduled for and work 30 hours or more per week are eligible for company-sponsored benefits the 1st day of the month, following completion of 30 continuous days of employment. Benefits offered include medical, dental and vision coverage, as well as 401K and life insurance. Regular, full-time associates are eligible to accrue paid time off (PTO) and holiday pay.

TAM Residential is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.