Help Desk Administrator

Job Description and Duties

This position is fully in-office, five days per week. Onsite attendance is required, with occasional travel to other DRE district offices as needed.

This is an IT Help Desk Administrator position providing Tier 2 technical support to DRE staff by troubleshooting and resolving complex hardware, software, operating system, network, and enterprise application issues. Responsibilities include managing help desk incidents and service requests; deploying, configuring, and maintaining computers and peripherals; administering user accounts, access permissions, and device configurations through Active Directory, Microsoft Entra ID, and Intune; and maintaining technical documentation, procedures, and end-user training materials. The position works collaboratively with IT staff to ensure secure, reliable, and efficient technology operations.

Please click on the "Duty Statement" link, listed under Additional Documentation, to view the full job description and duties of this position. Please refer to the "Application Instructions" and "Required Application Package Documents" for information on how to apply.

You will find additional information about the job in the .

Special Requirements

Government Service
Incumbents in this position, who hold an active California real estate license, will be required place that license on Government Service. The license renewal right is protected while the licensee is employed by a government agency in a position which presents a conflict of interest with holding an active real estate license. The licensee may not perform acts for which a California real estate license is required. See Section 10161.5 of the B&P Code.

Conflict of Interest
This position is subject to the provisions of 2 Cal. Code of Regs. §18730, which contains the Conflict of Interest Code for the Department of Real Estate.

Benefits

The Department of Real Estate offers a competitive pay schedule and a work-life-balance for its employees. The State of California provides comprehensive benefits packages determined by the employee’s bargaining unit and conditions of employment. Some benefits include:

• Alternative work schedules
• Flexible work hours
• Remote work options
• Medical benefits, including health, dental and vision insurance
• Paid holidays and a defined benefit retirement program
• More than four weeks of vacation/sick leave for leaders
• More than three weeks of vacation/sick leave for staff
• Health insurance in retirement
• Employee Assistance Program

Application Submission

If you are using education to meet the minimum qualifications, as specified in the , please include a copy of your degree or unofficial transcripts with your application package . Please be aware that if you are selected for the position, you will be required to submit official sealed transcripts prior to appointment.

DO NOT include confidential information such as social security numbers, date of birth, marital status, equal employment opportunity data, examination scores, and LEAP information.

Resumes will not be accepted in lieu of a completed application, CCR 174.

Multiple positions may become available.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.