Room Attendant

Job Description

Job Description

Description:

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see everyday as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values, and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

As a Room Attendant, you are responsible for participating in all aspects of the Housekeeping operations and providing excellent customer service. You must maintain high standards in all aspects of internal and external service and embrace the Marriott Brand service culture. You will work with the Guest Services teams. You must ensure you maximize the guest experience by achieving all Marriott & AAA service standards, maintaining consistent quality of service, exceeding expectations and efficiently completing departmental objectives.

REPORTS TO

Director of Housekeeping and Assistant Housekeeping Manager

ESSENTIAL JOB FUNCTIONS

1. Arrive on time, ready and able to work within performance standards set by management
2. Maintain a professional appearance and demeanor for your shift
3. Fulfill guest needs within the abilities of the establishment and staff
4. Inform upper management of any safety hazards, general difficulties, equipment problems, product or ware shortages that may arise when preforming your job up to set standards
5. Assist in the Rooms operations for the hotel in a safe, sanitary work environment which conforms to all standards and regulations and achieves profitable, competitive, quality products.
6. Practice and uphold quality, sanitation, and professional standards set by the company.
7. Clean bathtub, toilet, sink, walls, mirrors, tiles, counters, and floor surfaces using cloths, mops, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
8. Adhere to cleaning procedures and instructions for use of cleaning agents.
9. Strip and make beds, changing bed linens, which may require lifting bedspreads weighing a maximum of 50 lbs.
10. Dust all furniture, pictures, drawers, window ledges, and shelves thoroughly.
11. Push and pull vacuum throughout entire room and empty trash.
12. Replenish amenities, linens, and supplies in guest room.
13. Sign for room keys, retrieve, push to assigned rooms and restock heavy cart. Visually inspect room for cleanliness and appearance and signify completion for room.
14. Comply with attendance rules and be available to work on a regular basis.
15. Perform any other job-related duties as assigned.

KEY RELATIONSHIPS

Internal: Housekeeping Management and Staff, Front Desk

External: N/A

PHYSICAL DEMANDS &WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform each duty proficiency.

While performing the duties of this job, the employee is frequently required to stand (a minimum of 8 hours); walk; and use hands to finger, handle, or feel, grasp, and hold objects, tools, or controls. The employee is frequently required to reach with hands and arms; balance; stoop; crouch; bend; talk; & hear. The employee may be required to frequently climb (stairs). The employee is occasionally required to kneel. The employee must occasionally lift, carry, pull and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

ESSENTIAL QUALIFICATIONS

• Ability to communicate in English & Spanish.
• Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times.
• Must be willing to “pitch-in” and help co- workers with their job duties and be a team player.
• Knowledge of chemical cleaning agents and operation of various cleaning equipment.
• Ability to push and/or pull equipment weighing up to 50 lbs.
• Ability to scrub and scour surfaces, extending arms over head to perform cleaning tasks, and