Senior Network Engineer

Job Title

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!

Benefits include paid vacation time and paid sick time and paid holidays, 401k 6% match with immediate vesting, nationwide medical insurance plans and coverage (medical, dental/orthodontia, vision), virtual care options, HSA company match, 3 medical plan options including a low deductible PPO medical plan, offering employee assistance program, engaged employee resource groups, outstanding learning and career development opportunities.

Pay range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation. Applicants must be legally eligible to work in the United States to be considered. Visa sponsorship is not available for this role.

Essential Duties and Responsibilities

Plan, design, and implement network technology related projects. Strong time management skills to manage multiple projects and tasks. Ensure future network related roadmap/strategy is sound. Fully document network related infrastructure. Support/troubleshoot network related infrastructure. Be a resource for the Engineering and QA teams with their projects, troubleshooting and implementations to production. Assist with other network and development projects as needed. Serve on-call duties to support the network for one week approximately every 4-5 weeks. After hours changes required on equipment that supports production. Occasional travel for network installations.

Supervisory Responsibility

This position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.

Travel Requirements

Travel requirements: Less than 25%.

Education

Preferred 4 year/Bachelors degree equivalent experience will be considered.

Preferred Certification

Cisco certifications a plus.

Experience

10 years real world experience managing Cisco routers, switches, firewalls and wireless and mobility environments.

Knowledge, Skills, and Abilities

Meraki, Nexus, SD-WAN, VPN, routing & F5 load balancers (LTM/ASM/AFM/GTM) experience required. BGP, EIGRP and other dynamic routing protocols experience required. DHCP & DNS experience required. TCP/UDP experience required. Oracle Acme SBC and SIP protocol troubleshooting experience preferred. VMware experience a plus. Excellent written and oral communication required. Network documentation: Lucid Chart (or similar), Power Point, Excel, Word, etc. Ability to manage projects, respond to incidents and service requests.

Working Conditions and Physical Requirements

Travel is required to support network project deployments to call centers, data centers and training. (10% of time) Work tools: Jira, Confluence, O365, network monitoring tools etc. This position is full time 40-50 hours per week with on call support. (Once every 4-5 weeks) Professional office setting: Employees enjoy working indoors in an environmentally controlled setting. Employees spend the majority of their time sitting at a desk in a quiet, confidential environment. This job requires consistent attendance and punctuality. The qualified applicant should demonstrate a history of strong attendance. Positive attitude, team player, good interpersonal communication skills and able to work across company departments and divisions with an inclusive attitude.

Locations

Office: Salt Lake City, UT Data Centers: East & West Call Centers: Support 47 call centers in US states & Canada

Company Summary

Our mission…Harnessing the power of language, we connect diverse people and enrich the human experience. Our vision…To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words. As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase diversity, equity, inclusion, and accessibility for underrepresented people through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to supporting employment opportunities for diverse employees, customers, and communities. As a minority-owned company, we are committed to expanding opportunities for underserved communities while promoting an inclusive workplace for our own employees. Equal employment opportunity: Sorenson Communications is an EOE, Disability/Age Employer.