Residential Services Coordinator

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

Resident Services Coordinator

About the Role

Do you enjoy creating memorable experiences and making people feel genuinely welcome?

East West Urban Management is seeking a hospitality-driven Resident Services Coordinator to join our team at The Pinnacle, one of Denver's premier luxury residential communities. As the first point of contact for residents, guests, vendors, and visitors, you'll create a welcoming, secure, and exceptional living experience while supporting the daily operations of the community.

This is more than a front desk position-it's an opportunity to build relationships, solve problems, and deliver personalized service every day.

Your Workplace
• The Pinnacle
• Denver, Colorado
• Luxury Residential High-Rise
• Hospitality-driven team
• Resident-focused environment

Job Details

Job Location: Denver, CO
Pay Rate: $21.50 per hour
Schedule:
Saturday & Sunday | 7:00 AM - 3:00 PM
Wednesday | 3:00 PM - 11:00 PM
Employment Status: Part-Time, Year-Round
Start Date: Immediately
Accepting Applications Until: August 31, 2026, or until filled

What You'll Do
• Welcome residents, guests, vendors, and visitors.
• Build positive resident relationships.
• Monitor building access and security.
• Coordinate resident services and amenities.
• Document and coordinate maintenance requests.
• Conduct routine property walks.
• Maintain accurate resident and vendor information.
• Assist during emergencies.
• Complete daily handover reports.
• Represent East West with professionalism and hospitality.

About You

Required Qualifications
• High school diploma or equivalent.
• Customer service, hospitality, concierge, receptionist, or administrative experience.
• Strong communication and organizational skills.

Preferred Qualifications
• Luxury residential, hotel, hospitality, or property management experience.
• Concierge or front desk experience.

You'll Thrive Here If You...
• Enjoy helping people.
• Take pride in exceptional customer service.
• Stay calm under pressure.
• Build strong relationships.

Benefits & Perks
• Medical, dental, vision, and accident insurance (eligibility based on plan requirements)
• 401(k) with discretionary employer match
• Paid Time Off and paid sick leave
• Career development opportunities
• Employee discounts
• Sabbatical program
• $500 referral bonus
• Employee Assistance Program

Why Join Us

At East West, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. Join a collaborative team that values service, integrity, accountability, and creating exceptional resident experiences.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.