Department Manager - Deptford Mall

About the Role As a Department Manager, you’ll lead and encourage your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and entrepreneurship, helping you, your team, and H&M succeed. You’ll ensure an excellent operational and visual experience for your store, customers and colleagues, assess strengths and opportunities, analyze sales, and create plans to optimize results and profits. Responsibilities Provide total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines. Represent the H&M brand positively during customer interactions. Identify your department’s strengths and commercial opportunities and act on them. Establish and analyze sales and budget goals, creating plans to optimize results. Ensure customer service is provided across all store areas and that your team actively promotes and sells products to customers. Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives. Manage your department cost‑efficiently. Maintain correct fitting room and checkout routines, including transactions, returns and exchanges. Handle all administration routines for people and operations. Keep up‑to‑date with fashion trends, new styles, brands, and competitors, and share product and fashion knowledge with your team. Recruit, onboard, manage performance, upskill and develop your team in‑store. Complete performance evaluations and succession planning. Retain and share knowledge and skills with your team. Collaborate, plan, and teamwork with the Visual Merchandiser team. Provide and receive feedback to support each other’s development. Plan and schedule the team’s work. Communicate daily, weekly, and as needed to motivate and inspire store colleagues. Ensure all procedures, routines, and legal requirements are followed. Participate in onboarding, training, and courses relevant to your role. Secure a clean, tidy sales floor and back‑of‑house, maintaining good stock levels and allocation to area teams. Ensure high‑fashion quality, visual, and commercial presentation with proper garment care. Adhere to the full garment cycle, fitting room routines and internal standards. Maintain OMNI services and in‑store technology tools. Maintain price signs and accurate pricing throughout the store. Update and upkeep BOH areas for all colleagues. Open and close the store daily. Qualifications Strong leadership, enjoys taking responsibility for others. Ambitious, effective communicator, supportive, analytical problem‑solver, numerical and statistical skills. Achievement‑oriented, motivated by performance and competition, truly customer‑centric. Benefits Diverse background inclusion and employee resource groups. Values‑driven organization with seven core values. Global talent community and career growth opportunities. Comprehensive benefits: health insurance, wellness, family support programs, company‑match retirement plan, paid leave, paid time off, community day. Employee discount at H&M, Other Stories, COS. Staff discount card for all H&M Group brands: H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, Afound. H&M Incentive Program (HIP). 25% staff discount, medical, pharmacy, vision and dental coverage, employee assistance program, vacation, wellness, holiday and parental pay, 401(k), commuter benefits, health and dependent care FSA, voluntary benefits. Compensation: expected base salary range is $26.60 - $30.59 hourly. EEOC Code: SLS #J-18808-Ljbffr H&M