General Manager

Job Description

Job Description

The General Manager role is responsible for operating the assigned Bakery and managing all back and front of house staff. This position will manage daily operations of various departments, such as purchasing, inventory management and product manufacturing. This position will be accountable for their profit and loss (P&L), increasing customer satisfaction and creating a positive work environment for our staff.

PERFORMANCE RESPONSIBILITIES:

• Manage and motivate Bakery employees through constant communication and regular team meetings
• Create procedures and strategies to improve the overall performance at Carlo?s Bakery
• Make sure our baked goods are baked and decorated according to Carlo?s Bakery product standards
• Examine areas which may need cost reduction and/or program improvement
• Evaluate Carlo?s Bakery KPIs to identify strengths and shortcomings
• Oversee opening and closing procedures and processes to ensure up to standards
• Ensure operations are in accordance with food safety and sanitation standards
• Manage store financials ? cash handling procedures and cost control (P & L) with the direction of our corporate Finance Dept.
• Perform administrative duties including running reports in Salesforce and POS
• Manage inventory, in-stock position, pricing integrity, merchandising, labor scheduling, security, expense control and other operational processes to company standards
• Ensure team members provide friendly and efficient service to uphold company customer service standards
• Supervise, train and develop team members in accordance with company policies and procedures
• Evaluate storefront conditions and operations to determine strengths and areas for improvement
• Ensure company standards for safety, proper food handling practices, sanitation and productivity are maintained
• Develop and train all staff on product knowledge and offer assistance on suggested product purchasing
• Oversee all Bakery cleaning, including: walls, floors, display cases, electronics, machinery and work area
• Preform regular internal store audits