Valet Attendant

Valet Attendant

Drive up to luxury! As our Valet Attendant, you'll kick off our guest arrival with personal assistance and warm greetings. All employees receive perks of $50 rooms at any of our properties, and discount rates at our spa, restaurant, and retail.

The Lodge at Whitefish Lake, an Averill Hospitality Resort, is Montana's premier lakefront, leisure and outdoor activity destination. The Lodge is a 4-star hotel located only 5 minutes from downtown Whitefish and 10 minutes from Whitefish Ski Resort. Our customer experience focuses on authentic Montana hospitality that creates lasting memories. The Hotel is one of several family-owned businesses under Averill Hospitality.

The Lodge at Whitefish Lake, one of Montana's AAA Four Diamond resorts, is seeking a Valet Attendant to join our Guest Services Team through October. $13 hourly + tips!

Principal Responsibilities and Position Purpose:

Act as a host or hostess to all arriving and departing guests. Acknowledges and greets each guest with enthusiasm and prescribed terminology immediately upon the guest's arrival and delivers service with a smile.

Main Duties and Responsibilities:

• Create excitement through guest interaction and conversation.
• Delivers five-star service by accurately escorting arriving guests to rooms, handle baggage transfers, and accommodate guest's special requests.
• Perform same functions when guests depart
• Act as valet attendant as business needs dictate.
• Must be a team player with entire hotel staff.
• Must be courteous, friendly and able to represent the hotel professionally to hotel guests.
• Must be knowledgeable of the various types of rooms and amenities that are available at the hotel, as well as the activities and services available.
• Must be very familiar with the local attractions in the surrounding areas to comfortably make recommendations and give directions.
• Must be service-oriented and actively looking for ways to help people.
• Active listener: gives full attention to what others are saying and takes time to understand the points being made while asking appropriate questions and not interrupting at inappropriate times. Ability to write effectively is appropriate for the needs of teammates and guests.
• This is a rewarding and physically demanding job. Candidates must be able to perform the required duties of a valet attendant (jogging, long periods of being on foot, extended periods of being outdoors in all types of weather, etc.)

Specific Job Knowledge, Skills and Ability:

• Ability to communicate effectively verbally, in writing, and over the phone, with staff, senior management team members, and ownership.
• Excellent leadership, interpersonal and problem-solving skills.
• Use suggestive selling techniques to promote services of the hotel.
• Ability and willingness to adhere to all Averill Hospitality policies and ensure departmental personnel compliance. Ability and willingness to work with various office equipment and software systems.
• Must maintain a positive influence in the community and positive relations with area vendors.
• Able to operate manual transmission.
• Good driving record (no more than 3 moving violations in the last 3 years; no DUI, DWI, reckless driving, or suspended/revoked license.
• Teamwork Balances team and individual responsibilities, exhibits objectivity and openness to other views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team's success above own interests.
• Quality-Meets productivity standards, completes work promptly, strives to increase productivity, and works quickly and efficiently.
• Guest Service-Responds promptly to guests' needs and takes ownership of the overall guest experience.
• Professionalism-Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Profitability -Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department's profitability and the entire property.

Competency:

• Teamwork – Balances team and individual responsibilities, exhibits objectivity and openness to others' views, welcomes feedback, contributes to building a positive team environment, and prioritizes the team's success above own interests.
• Quality – Meets productivity standards, completes work promptly, strives to increase productivity, works quickly and efficiently.
• Guest Service – Responds promptly to guests' needs and takes ownership of the overall guest experience.
• Professionalism – Respectably approaches others, reacts well under pressure, treats others with respect and consideration regardless of status or position, accepts responsibility for own actions, follows through on commitments.
• Profitability – Makes a conscientious effort to help minimize waste of products, equipment, and supplies to increase the department's profitability and the entire property.
• Leadership - responsible for leading Front Desk Agents daily to ensure the overall success of the team.

Qualification Standards:

Education

High School or High School equivalent is an asset

Experience/ Licenses or Certificates

• Minimum of 2 years' experience in hospitality industry as an asset.
• Must be at least 18 years of age with a valid driver's license.

Notice

Standing, bending, stooping, and lifting weights up to and including 50 lbs. may be required. The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be always projected.

Schedule / Holidays/ PTO:

This position requires regular, reliable, and punctual attendance. Valet is expected to usually keep a 5-day-a-week schedule but adjust as needed according to business needs; for example, a 6-day week may be required during peak business periods. A work week of up to 50 hours per week can be expected. However, it can be more or less, depending on business needs. Working evenings, weekends, and holidays may be required. Holidays and PTO are in accordance with the AH Exempt Employee policies as outlined in the Employee Handbook.

Averill Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Lodge at Whitefish Lake, part of Averill Hospitality, offers full time, year-round employment, competitive compensation, and a full benefits package including paid holidays, paid time off, insurance, 401(k) match, and company discounts at Averill Hospitality properties.

Work in an amazing destination town surrounded by breathtaking mountains and spectacular lakes filled with year-round adventure! Enjoy world class mountain biking, hiking, fishing, ziplining, horseback riding, river rafting, water sports, Glacier National Park, and more. Need housing, then please inquire.