Plumbing Operations and Project Manager

Job Description

Job Description

Plumbing Operations and Project ManagerLocation: Phoenix, AZ Compensation: $110,000-$150,000 annually, plus performance bonuses Schedule: Monday-Friday, 7:00 AM-5:00 PM Additional Availability: Rotating emergency-support scheduleBring Structure and Accountability to a Growing Plumbing DepartmentWe are hiring a Plumbing Operations and Project Manager to connect our technicians in the field with scheduling, project planning, customer expectations, financial performance, and administrative follow-through.You will maintain oversight of active jobs and projects, support technicians when complex situations arise, assist with proposals, supervise key office personnel, and ensure the administrative side of the department is completed accurately and on time.This position is designed for an experienced plumbing professional who understands field operations but is ready to lead from a broader perspective. You will not personally run every job. Instead, you will ensure the right people, materials, information, and expectations are in place for work to move forward successfully.What We OfferBase salary of $110,000-$150,000 per yearPerformance-based bonus opportunitiesConsistent Monday-through-Friday scheduleHigh-impact leadership positionOpportunity to improve systems and develop employeesLong-term advancement potential within a growing companyYour ResponsibilitiesTrack active plumbing jobs and projects and maintain an accurate status on eachCoordinate project timelines, labor, materials, customer communication, and next stepsAssist with quotes, proposals, scopes of work, and pricing for small and large projectsIdentify scheduling, staffing, material, or profitability issues before they create delaysReview callbacks, customer feedback, quality concerns, and productivityReinforce department standards and address performance issuesSupport interviewing, onboarding, training, and employee developmentSupervise the plumbing dispatcher and department assistantMonitor open estimates, unscheduled work, pending materials, and incomplete documentationReview labor, materials, margins, invoices, timecards, and job recordsPrepare technician pay sheets and verify applicable incentivesMaintain accurate information within ServiceTitan or a similar systemReport on workload, staffing, revenue, profitability, and operational concernsImprove processes and communication between the office and fieldRequired ExperienceProfessional plumbing experience and strong knowledge of service and project workPlumbing or construction project management experiencePrevious experience leading technicians or managing a service departmentAbility to provide credible technical support on complex plumbing jobsExperience preparing estimates, quotes, proposals, or project scopesFamiliarity with job costing, labor tracking, material costs, and profitabilityExperience conducting employee reviews and addressing performance concernsStrong administrative, organizational, and communication skillsAbility to balance urgent operational needs with long-term prioritiesServiceTitan or similar software experience is preferredValid driver's license and acceptable driving recordBuild a Stronger Plumbing OperationThis role has responsibility for the overall health of the plumbing department-from technician support and project visibility to job costing, employee performance, and administrative accuracy.If you have the plumbing knowledge, project management experience, and leadership ability to build an organized and profitable operation, we encourage you to apply.