Lead Appointment Generator - Cumberland

Job Description

Job Description

Overview

Launch a Career with One of the Southeast's Leading Home Service Companies

Coolray is seeking outgoing, energetic, and customer-focused Lead Appointment Generators to join our growing team. If you enjoy meeting new people, starting conversations, and earning incentives based on your performance, this could be the perfect opportunity for you.

As a Lead Appointment Generator, you'll serve as a Brand Ambassador for Coolray inside our retail partner locations. Your primary responsibility will be engaging customers, educating them about our home services, and scheduling appointments for our in-home sales consultants. No HVAC, plumbing, or electrical experience is required—we provide the training and support needed for success.

This role is ideal for individuals who enjoy customer interaction, thrive in a fast-paced environment, and are motivated by performance-based rewards.

What's In It For Me:

• Competitive hourly pay starting at $20.00 per hour
• Performance-based incentives and earning opportunities
• Generous Paid Time Off (PTO)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan with Company Match
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Additional benefits including FSA, Employee Assistance Program (EAP), Legal Services, and Identity Theft Protection
• Comprehensive onboarding and ongoing training
• Career growth opportunities within a growing organization
• Fun, team-oriented, and supportive work environment

Responsibilities

What Will I Do?

• Represent Coolray professionally at retail partner locations and special events
• Engage customers in friendly, informative conversations about their home comfort and service needs
• Educate customers on Coolray's HVAC, plumbing, electrical, and home service offerings
• Generate interest and schedule appointments for in-home consultations
• Qualify customer needs and accurately capture contact information
• Maintain a positive, energetic presence while promoting company services
• Build strong working relationships with retail store leadership and staff
• Meet or exceed appointment-setting and lead generation goals
• Attend required meetings, training sessions, and team events
• Uphold company values while delivering an exceptional customer experience

Qualifications

Do I have What it Takes?

• Previous retail, customer service, sales, hospitality, or promotional experience preferred but not required
• Outgoing, friendly, and confident personality
• Strong communication and interpersonal skills
• Self-motivated with a positive attitude and strong work ethic
• Comfortable initiating conversations with customers
• Ability to work independently and stay engaged throughout the shift
• Reliable transportation
• Ability to use a smartphone, email, and text messaging for scheduling and communication
• Willingness to learn and grow within the home services industry

At Coolray, we believe our people are the key to our success. We provide the training, support, and opportunities needed to help team members grow their careers while making a meaningful impact on our customers every day.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally

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