Bilingual MRI Call Center Agent

Job Description

Job Description

SUMMARY:

Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics in Georgia, South Carolina, Kentucky and Tennessee. Additionally, there is an Ambulatory Surgery center in Atlanta. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions.
The agent will need to handle many MRI inbound and outbound calls to our patients. Provide outstanding service to our patients by answering questions, addressing concerns, scheduling MRI appointments. The successful candidate must be reliable, polite and adaptable. Candidate should be patient-focused, efficient and detail oriented.

DUTIES:
• Engaging in active listening with caller, confirming or clarifying scheduled MRI appointments
• Utilizing EMR, spreadsheets and given material appropriately
• Answering or making calls out to patients pertaining to MRI
• Scheduling, rescheduling MRI appointments
• Meeting quotas
REQUIREMENTS:
• Knowledge of HIPAA and OSHA standards as pertains to the job
• Proven ability to maintain confidentiality
• Attentive to detail, proven ability to multi-task and take ownership of assigned tasks
• Ability to work independently
• Previous experience in customer service
• Strong phone and verbal communication skills

EDUCATION AND EXPERIENCE:
• High school diploma or equivalent
• 1-3 years of experience in call center environment
• Good data entry and typing skills
• Bilingual