Associate Director, Client Services

Job Overview

Leads a team of client service professionals responsible for delivering high-quality service and maximizing client value. This role partners closely with clients and internal teams to drive successful adoption of data and technology solutions. The position offers the opportunity to shape client engagement strategies, lead a high-performing team, and drive impactful outcomes in a dynamic environment.

What You Will Do

• Lead, coach, and develop a high-performing client services team

• Build strong relationships with clients and act as a trusted partner

• Translate client needs into actionable solutions and service plans

• Serve as an escalation point for complex client issues

• Drive adoption of data and technology solutions across clients and teams

• Monitor performance and service delivery metrics to ensure high-quality outcomes

• Collaborate with cross-functional teams to deliver client success

• Identify process improvements and drive operational efficiencies

Technical Expertise

• Quickly learn new platforms, tools, and data solutions

• Translate technical concepts into clear guidance for clients and internal teams

• Lead onboarding, training, and ongoing enablement for new capabilities

• Support clients and teams in effectively utilizing technology solutions

Impact & Opportunities

• Lead and develop a growing client services team

• Influence client strategy and service delivery outcomes

• Drive adoption of innovative platforms and solutions

• Partner with leadership and cross-functional stakeholders

Qualifications

• Bachelor's degree required

• Experience in client services, account management, or related roles

• Proven people management experience

• Strong technical aptitude and ability to learn new systems quickly

• Experience training internal teams and/or external clients

• Strong communication, project management, and stakeholder management skills

• Experience working with data, analytics, or technology-driven solutions preferred

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

The potential base pay range for this role, when annualized, is $86,000.00 - $239,500.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.

To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.

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