Patient Services Representative - 258076

Job Description

Job Description

About the Company

We are seeking a friendly, organized, and patient-focused Patient Services Representative to join a growing healthcare organization dedicated to providing high-quality care to the senior population.

About the Role

The Patient Services Representative serves as a key point of contact for patients and their families, helping create a welcoming and positive experience from the moment they arrive. The ideal candidate will have healthcare front desk or customer service experience, strong communication skills, and a genuine passion for working with seniors.

This is a great opportunity for someone who enjoys building relationships with patients while staying busy with scheduling, referrals, phone calls, medical records, and electronic medical record (EMR) responsibilities.

Responsibilities

• Welcome patients and their family members upon arrival and provide a warm, professional experience.

• Complete patient check-in and ensure patients understand the check-in process.

• Update and verify patient demographic and insurance information in the electronic medical record system.

• Schedule and coordinate patient appointments.

• Coordinate referrals with providers and other members of the care team.

• Assist patients with completing paperwork and electronic forms as needed.

• Request medical records and upload documentation into the EMR system.

• Answer incoming phone calls, take detailed messages, and route calls to the appropriate team member.

• Respond to questions from current and prospective patients and their family members.

• Provide general information regarding appointments, services, and the patient experience.

• Assist patients with navigating the clinic and understanding next steps in their care.

• Maintain accurate and organized patient records and documentation.

• Communicate professionally with patients, family members, providers, insurance carriers, vendors, and other members of the healthcare team.

• Assist with patient education and center events as needed.

• Help maintain a welcoming, organized, and professional front office environment.

• Perform additional administrative duties as needed to support the clinic team.

Qualifications

• Previous medical front desk, patient services, medical receptionist, patient access, or healthcare customer service experience preferred.

• Strong customer service skills and a warm, welcoming demeanor.

• Excellent verbal and written communication skills.

• Strong organizational skills and attention to detail.

• Ability to work effectively with senior patients and their families.

• Comfortable interacting with a diverse group of patients, providers, staff, insurance representatives, and members of the public.

• Basic understanding of medical terminology, insurance, and/or electronic medical record systems.

• Proficiency with computers and Microsoft Office.

• Ability to multitask and prioritize responsibilities in a busy medical office.

• Ability to maintain professionalism and flexibility in a changing healthcare environment.

Preferred Skills

• Experience working with a geriatric or senior patient population.

• Experience working in a medical office or clinical setting.

• Previous experience with EClinicalWorks (eCW).

• Experience scheduling medical appointments and coordinating referrals.

• Experience working with electronic medical record systems.

• Associate degree or equivalent healthcare/administrative experience.

Pay Range and Compensation Package

$18-$22/hour

Monday-Friday, 8:00 AM-5:00 PM

No weekends

No PRN shifts

Direct-hire opportunity

Growing healthcare organization

Opportunity to make a meaningful impact on the senior population in your community

Potential performance bonus

Opportunity to build valuable experience in a patient-centered healthcare environment

Equal Opportunity Statement

* As a job position within our Allied division, a successful completion of a background check may be required as a condition of employment. This requirement is directly related to essential job functions including but not limited to: providing direct patient care, accessing medical and confidential records, accessing and administering prescription medication or other drugs, working within a clinical setting, handling sharp instruments, conducting medical procedures, and working within departments that care for vulnerable populations, such as, minors, elderly and those with physical or mental disabilities. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.

For California Applicants:

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance (FCIHO), Los Angeles Fair Chance Ordinance for Employers (ULAC), The San Francisco Fair Chance Ordinance (FCO) , and the California Fair Chance Act (CFCA).

This position is subject to a background check based on its job duties, which may include patient care, working with vulnerable populations, access to financial and confidential information, driving, working with heavy machinery, or working in a warehouse or laboratory environment. Due to these job duties, this position has a significant impact on the business operations and reputation, as well as the safety and well-being of individuals who may be cared for as part of the job position or who may interact with staff or clients.