Veterinarian, Staff Manager

Community Veterinary Clinic Manager

Are you an experienced veterinarian with experience or interest in people management and ready for a new challenge? Support new and experienced veterinarians in reaching their potential, where animal well-being, teamwork and serving the community are at the core of our work.

The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.

As a member of the Community Veterinary Clinic (CVC) management team, you will help deliver key CM objectives: lead a happy, high-functioning team; ensure every patient receives the highest-quality care with minimal fear and stress; and deliver outstanding client experiences to maximize the ASPCA's impact in the community. As both a player and a coach, you will also work as a veterinarian as needed – seeing appointments, treating cats and dogs in our Primary Pet Care (PPC) program or performing high-quality, high-volume spay/neuter (HQHVSN) for shelter/rescue animals and beloved pets.

This position reports to the Community Veterinary Clinic (CVC) Director for all nonmedical job functions and to the Medical Director for all duties related to veterinary medicine and has 3 – 5 direct reports.

Where and When You'll Work

• This is typically an 8-hour schedule that includes a paid break with flexibility to work occasionally beyond the scheduled workday.
• This is an on-site position primarily based at the Carson Community Veterinary Clinic. Occasional flexibility in reporting to other ASPCA locations throughout the Greater LA Area may be required based on operational need.

What you'll get

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.

• The target hiring range for this role is $169,500 - $179,500 annually

Benefits

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include but are not limited to:

• Affordable health coverage, including medical, employer-paid dental, and optional vision coverage, as well as employer-paid life and long-term disability insurance.
• Flexible time off that includes 4 weeks of vacation time, sick and bereavement time, paid parental leave, company paid holidays, and 1 week of paid personal time that allows you even more flexibility to observe the days that mean the most to you.
• Competitive financial incentives and retirement savings including veterinary state license fee reimbursement, Veterinary Information Network (VIN) membership, and a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year.
• Robust professional development opportunities including structured mentorship from experienced veterinarians - we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on. We also provide three paid continuing education days and a $1500 CE stipend to keep your skills sharp

Responsibilities:

Responsibility buckets are listed in general order of importance, and include, but are not limited to:

People Leadership

• Oversee and monitor medicine and surgery provided at the ASPCA's CVC according to CM's standard operating procedures and guidelines
• Train veterinarians in high-quality, high-volume spay/neuter (HQHVSN) techniques and other medical protocols
• Be a consistent and visible presence on the floor to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission
• Support a positive work culture of respect, belonging and teamwork through regular 1:1s, recognition, supervision, developmental coaching, performance evaluation and feedback
• Partner with colleagues to achieve or exceed the ASPCA's impact goals
• Partner with the ASPCA's People Team to hire staff and per diem veterinarians; onboard new team members
• Ensure that all team members have received training and mastered the skills to handle patients in a low stress manner, and that they implement these handling techniques consistently. Instill the guiding principle that everyone can – and should – actively support the animals' behavioral and mental health in everything they do
• Teach veterinarians about their role in the ASPCA's commitment to improving access to care for all animals
• Coach veterinarians and others to communicate effectively with clients, including difficult end-of-life conversations
• In coordination with the management team and under the guidance of the CVC Director, deliver cohesive messaging and address root causes of problems and deliver corrective action plans as needed

• Guide direct reports to write and fulfill annual goals which encourage teamwork and challenge them to grow professionally; provide critical feedback as needed, in coordination with your Director and members of the People Team
• Write, schedule and conduct annual performance reviews
• Prioritize safety and security in the clinic; report safety related incidents and ensure that all incident and supervisor reports are completed promptly

Medical

• Work side by side with staff veterinarians as a PPC doctor or HQHVSN surgeon treating cats and dogs as both a scheduled shift and fill-in coverage as needed
• Perform pre-surgery physical examinations on all surgical candidates; perform approximately 30-40 high quality, high volume spay/neuter surgical procedures per spay/neuter clinic day
• Provide compassionate, quality preventive and basic care to patients in underserved areas, overseeing all aspects of veterinary care during a clinic day including physical examination, diagnostics, treatment recommendations and delivery, prescribing of medications and discharge information
• Diagnose and treat post-surgical complications on an outpatient basis
• Triage and refer cases that do not fall within the Community Medicine parameters of care as appropriate
• Support internal ASPCA departments, such as Relocation and LA Feline Programs, with medical consultations and support as needed
• Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques

Administrative

• Schedule CM staff veterinarians and per diems for optimal coverage
• Meet regularly with the Medical Director; provide open and honest and communication and feedback when things aren't working as they should
• Participate in monthly CM Veterinary Medicine Rounds and Morbidity and Mortality Meetings with the Vice President of Medicine; present on interesting cases or current topics in veterinary medicine as needed
• Support the ASPCA's commitment to research and development to benefit animals across the country by participating in studies designed to improve access to care as needed
• Attend workshops or meetings as needed

Qualifications:

• Valid California State Veterinary License, or ability to obtain prior to start date
• Demonstrate true leadership abilities in challenging situations
• Demonstrated ability to lead in a high-volume, fast-paced environment; structured leadership training, mentorship and support will be provided
• Adaptable and excited about learning and teach ing effective protocols to serve our mission - the ASPCA's Learning & Development team provides "train the trainer" workshops to develop facilitation skills
• Strong teamwork and communication skills