Manager, Customer Operations

Manager, Customer Operations As a Manager, Customer Operations, you’ll get to serve as the central operational intelligence hub connecting our Relogistics division’s field operations across 42 locations with Walmart supply chain leadership. This is a solutions-driven role — one that doesn’t just identify problems but owns the path to resolving them. From data integrity and reporting accuracy to technology-driven innovation, this position is accountable for delivering real, measurable outcomes that keep our Walmart partnership running at peak performance while eliminating the manual burdens that slow our network down. Key Responsibilities Draw on firsthand operations experience to identify where field teams are losing time, accuracy, or visibility — and lead the development of practical, technology-driven solutions that work on the ground. Partner with IT and operations leadership to scope, test, and implement technology solutions that automate recurring manual reporting obligations — serving as the operational voice in the room to ensure solutions are built for how the field works. Continuously evaluate the reporting landscape to identify redundancies, inefficiencies, and automation opportunities across data exchange processes. Collaborate with the Continuous Improvement department to support Lean and Six Sigma initiatives — bringing credible field-level perspective to drive waste reduction and standardization that sticks. Collaborate with ROMs to support performance improvement efforts — using your operational background to contextualize trend data around KPIs including Units per Hour (UPH) and other Walmart-defined metrics, and help field leadership develop realistic, effective action plans. Leverage your operational knowledge to build reports and dashboards that reflect how the field operates — not just what the data says on the surface, but what it means at the site level. Build, maintain, and distribute daily, weekly, and monthly operational reports including glidepath updates, capacity summaries, CHEP storage data, pallet consumption reports, and action plan submissions. Create and maintain advanced Excel models, pivot tables, and dashboards that transform raw operational data into clear, actionable insights for internal and Walmart stakeholders. Support Directors and ROMs with data-backed responses to Walmart escalations, capacity disputes, glidepath inquiries, and audit documentation — drawing on real operations experience to frame responses with context and credibility. Serve as the primary communications hub for network-wide messaging — drafting, distributing, and tracking operational updates to field leadership and Walmart supply chain contacts. Translate complex operational situations into clear, accurate communications for both internal leadership and Walmart — a task that requires understanding what is happening in the field, not just what appears in a report. Monitor all Walmart reporting obligations and ensure timely, accurate submissions via Walmart SharePoint, email, and other required platforms. Absorb daily data requests and ad-hoc inquiries from Walmart contacts, freeing Directors, ROMs, and site managers to stay focused on frontline execution. Document reporting workflows, SOPs, and data definitions in a way that reflects real operational context — building institutional knowledge that is practical and usable for field teams, not just theoretical frameworks. Qualifications Bachelor’s degree preferred; Associate’s degree or equivalent experience in supply chain, logistics, or data analytics required. 7+ years of direct, hands‑on experience in warehouse or logistics operations — including time spent leading teams on the floor. Demonstrated ability to hold teams accountable to performance metrics, manage operational processes, and drive results at the site level. Advanced proficiency in Microsoft Excel required; experience with warehouse or logistics management systems a strong plus. Lean or Six Sigma certification preferred (Green Belt or higher) with demonstrated experience supporting continuous improvement initiatives. Strong analytical mindset — able to identify patterns, inefficiencies, and automation opportunities in complex operational data. Excellent written and verbal communication skills; able to translate operational data into clear, concise summaries for both internal and external audiences. Proven ability to manage multiple priorities and meet tight deadlines in a fast‑paced, high‑volume environment. Experience working with retail or big‑box supply chain partners preferred. Bilingual in Spanish preferred. Benefits Competitive Pay, Holiday Pay, and Daily Pay — Access to your earned wages before payday. Referral Bonuses. Long‑Term Career Advancement. Paid Time Off. Medical, Dental, Vision, Basic Life, AD&D, and Short‑Term & Long‑Term Disability insurance for Eligible Full‑Time Employees. 401(k) Retirement Plan. Great Team Environment. Free Onsite Gym in Corporate Office. Work Environment and Travel The employee will be working at the corporate office and will be required to sit for long periods of time at a desk working on a laptop. The noise level in the work environment is usually moderate in the office. This employee will also travel to Relogistics division locations across the country, up to 50% of the time. Ability to work in extreme conditions to include, but not limited to, elements, heat, cold, and air particulate. The noise level in the work environment is dependent on location. Personal Protective Equipment (PPE) is required (eye protection, ear protection is mandatory at several locations, safety shoes). Relogistics is part of the largest pallet management services company in North America! We provide end‑to‑end pallet solutions, from supply to retrieval, on‑site services, reverse logistics, and packaging materials. We are truly Pallet Management Made Simple, our workforce is the heart and soul of our business, and we’re looking for our next Manager, Customer Operations to join our team! Relogistics is an equal opportunity employer. USD $115,000.00 - USD $130,000.00 / Yr. #J-18808-Ljbffr