Data Center Customer Operations Technician - Boca Raton, FL

Job Summary Has a substantial understanding of the job while working on assignments that are moderately difficult requiring judgement in resolving issues or making recommendations. Focus is on moderately difficult tasks, using substantial understanding of standard operating procedure. Supports the overall team. Responsibilities Queue Management / Reporting Reviews work orders in the queue and works on moderately difficult requests by adhering to commitment times Supports cross-functional teams to collaborate on customer tickets Ensures any necessary reporting is complete and accurate; supports ad-hoc reporting requests Actively provides input and makes recommendations to processes Maintains detailed written records of all work activity Updates local asset databases and other systems Installations Handles moderately difficult rack and stack customer equipment tickets Able to read moderately difficult installation spreadsheet plans and supports implementing installations accordingly Supports the installation of moderately difficult installs, which may include overhead cable trays, cage mesh, cabinets, and cable management/support systems; circuits for fiber terminations; cable distribution trays, cabinets, and cable management/support systems; and performs tape changes and back-up necessities Recognizes and raises capacity concerns for infrastructure expansions needs and cabling where needed Performs quality checks on both cross-connects and on-site support tickets and recommends improvements Cross-Connect Supports moderately difficult datacenter cross-connect work, requiring substantial understanding of operating procedures for installs, terminations, modifications, and testing Installs and tests moderately difficult cross-connect circuits, which may include switched, multiplexed, etc. Testing / Troubleshooting Supports moderately difficult operating testing of layer 1, 2 and 3 cross-connect certification testing Supports the troubleshooting of moderately difficult circuits (i.e., switched, multiplexed, etc.) Escalates more advanced circuits and supports as needed Works with customers to troubleshoot issues and uses experience gained to recommend solutions Stakeholder Partnership Monitors stock levels and proactively addresses needs for materials with proper teams Provides escalated work order support and supports dispatch of alarms May provide back‑up support to security personnel, if needed Customer Management Supports customer satisfaction through timely and precise order execution Delivers a high level of service and an excellent customer experience when interfacing with customers Provides support with time expectations on new deployments and existing alterations Supports customers on‑site by providing access control and escorting services Point of Contact (POC) for supporting moderately difficult customer requests, exceptions or escalations Projects Supports and partners with team members on projects as directed Coordinates vendors for various Data Center related projects Performs quality assurance on new customer installation or deployments Training Completes all assigned training in a timely manner May provide guidance and support to more junior team members and new hires Qualifications Minimum Education Required: High School/GED Typical Degree & Years of Experience: Requires a high school diploma and proven years of equivalent work experience Additional Qualifications/Responsibilities as required Additional Information Auto req ID: 477594BR Job Category: Technician Job Code: IT Information Technology Affiliate Sponsor: Equinix Location: Boca Raton, Florida, United States Targeted Pay Range: 53,600 - 80,400 USD per year #J-18808-Ljbffr VetJobs