Front Desk Attendant

Front Desk AttendantThe Front Desk Attendant is responsible for greeting guests, managing check-ins and check-outs, answering inquiries, and ensuring smooth daily operations at the front desk. The role requires strong communication skills, professionalism, and the ability to multitask in a fast-paced environment & under pressure.Guest Check-In & Check-Out — Process arrivals and departures, verify information, and issue room keys using the Hotelkey reservation system.Customer Service — Provide friendly, accurate information about services, amenities, and local attractions.Phone & Email Handling — Answer calls, respond to messages, and route inquiries appropriately.Reservation Management — Create, modify, and confirm bookings using the property's reservation system.Payment Processing — Handle payments, issue receipts, and maintain accurate transaction records.Problem Resolution — Address guest concerns, escalate issues when needed, and ensure guest satisfaction.Lobby Oversight — Maintain a clean, welcoming front desk and lobby area.Record Keeping — Maintain logs, reports, and daily shift documentation.