Contact Center Hyperspecialist Account Executive (Central US)
Cisco
Cisco Collaboration Sales Team
Cisco's Collaboration Sales team is redefining how organizations connect, communicate, and engage in a hybrid world. As businesses modernize their workplaces and customer engagement strategies, Cisco leads with secure, cloud-first collaboration solutions powered by AI.
Our Collaboration Sales team partners with customers across industries to drive real business outcomes using solutions like Webex, Collaboration Devices, and Contact Center technologies.
This is a field-facing role focused on driving Cisco's Contact Center and Workforce Optimization (WFO) business within the US Commercial Central market segment.
Your Impact
You are the primary influencer for Cisco's most complex Customer Experience (CX) engagements within the US Commercial Central market segment. You will act as a key advisor across the buying center, using deep knowledge of UCCE, Webex Contact Center, and WFO to build business cases that account for cost, benefit, and risk. You will serve as a bridge between the Cisco portfolio sales teams and engineering teams, providing feedback that directly influences future product development. You are expected to move beyond IT and engage directly with Line of Business (LOB) and CXO-level decision-makers to align Cisco's long-term architectural strategy with their organizational goals. You are responsible for increasing Cisco's footprint across the US Commercial landscape by capturing the wallet share of Contact Center and WFO technologies within your territory. You will form interlock with cross-functional Cisco Business Units and account teams to ensure global GTM strategies are harmonized with local (Central) market initiatives.
Minimum Qualifications
- 5+ years of related experience specifically in the Contact Center industry (CCaaS and UCCE).
- Deep technical knowledge of Contact Center architectures.
- Experience managing large, strategic sales opportunities with quota accountability, forecasting responsibilities, and executive customer engagement
- Bachelor's degree or equivalent professional experience
Preferred Qualifications
- Experience with the Cisco Contact Center Collaboration portfolio or that of a competitor
- Strong technical aptitude with the ability to independently lead customer-facing technical conversations and demonstrations
- Experience working within overlay or specialist sales models in highly matrixed organizations
- Ability to build trusted relationships with executive stakeholders, cross-functional sales teams, and partner organizations
Vacancy posted 3 days ago
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