Senior Customer Service Representative

Job Description

Job Description

Description:

What we're looking for: Someone who brings a genuine passion for engagement and responsive service to every customer interaction.

Essential Duties and Responsibilities

· Enters customer orders into ERP.

· Acts as first line interface for daily customer inquiries (order status, shipment status, order problems etc.)

· Confirms orders, works closely with scheduling to provide updates on shipping status and notifies customers of any backorder or delivery date changes.

· Uses Customer ERPs and EDI Portals to pull and confirm POs and Order Data.

· Initiates customer JIT RFQs, revision updates and part reactivations.

· Resolves price and part discrepancies and updates the system ensuring ISO change control compliance.

· Coordinates and completes customer compliance requests and ASNs (Advanced Shipping Notice).

· Maintains records relative to customers and orders, such as item pricing, and customer lists.

· Sets up and administers “customer master” files in ERP system.

· Maintains and updates order entry procedures.

· Backs up planning on scheduling orders in ERP system.

• High School diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Ability to work in a fast-paced environment, handling a variety of tasks.
• Proficient in MS Office (Word, Outlook & Excel) & ERP (knowledge of Infor SyteLine a plus). Organized and detail oriented.
• Strong communication skills, both written and oral.
• Ability to maintain composure in stressful or challenging situations.
• Desire to learn and grow.
• Process and problem-solving mindset.