Field Service Specialist

Field Service Specialist

Deliver an exceptional experience. Make a real impact. Grow with us.At Greenlight Networks, we're not just building a network-we're building stronger, more connected communities. Founded in 2011, Greenlight Networks designs, builds, and operates a high-speed fiber-optic network delivering internet speeds up to 8 Gigabits per second to homes and small businesses. Today, we serve more than 225,000 homes and nearly 10,000 businesses across New York, with continued expansion into Pennsylvania and Baltimore.Our mission is to connect our communities by delivering the best internet experience and providing our customers the freedom to work, play, and live without limits!

Category: Outside Operations

Full-Time/Part-Time: Full-Time

Location: Rochester, NY

Description: This position is responsible for initial points of contact for our customers, ensuring they experience a seamless installation process ensuring the highest level of customer experience is exceeded by providing an ultra-high-speed internet service. Acting as a point person for management of any field escalations as well as managing customer escalations and issues.

Essential Functions:

• Ensure workplace safety
• Handle escalations appropriately and professionally delivering excellent customer service experience
• Assist with troubleshooting equipment failures and service affecting problems
• Cable testing and documentation (all media types)
• Installation, maintenance, and troubleshooting of fiber optic systems and networks
• Working with optical fiber, etc. including performing all cable pulling, suspension, fiber terminating, and testing in accordance with the National Electrical Code (NEC) and other local regulations
• Working as part of a collaborative team to ensure premiere service to our business and residential customers
• Helping with other business-related duties as assigned

Knowledge, Skills and Abilities Required:

• Excellent teamwork ability and customer service skills
• Minimum of one-year installation experience required
• Basic understanding of fiber optics cabling and splicing
• Basic computer & home networking skills; basic electronic audio/video knowledge is helpful
• Ability to properly use all tools and equipment necessary to perform assigned tasks-including Drills, Cable Cutters, Splicers, Hammer Drill
• A high standard of work ethics with the ability to perform all work in a neat and quality manner
• Ability to adhere to safety guidelines and requirements including wearing all forms of PPE
• Ability to work in adverse conditions including all weather conditions
• Must have great work ethic and be trainable
• Work aloft and in close spaces up to 30ft in ladder, or hand climb utility poles using gaffs; work in manholes
• Must be able to kneel or crouch for long periods of time
• Must be able to lift 50 pounds and carry 25 pounds consistently
• Willingness to work flexible schedules including weekends, holidays, evenings, and overtime as required
• Valid and clean NYS Driver License is required, pre-employment drug test, pre-employment background check
• High school diploma or GED preferred; college or technical/vocational school a plus
• Ability to read a print and follow color coordinated routes

Education and Experience:

• Minimum two years' experience working in a field technician / fiber technician role preferred
• Minimum two years' experience working with fiber both aerial and underground

Other Requirements:

• Valid driver's license with an acceptable driving record
• Ability to maintain insurability under company auto insurance guidelines
• Ability to successfully pass a pre-employment background check and drug screening

Compensation: Our job titles may span more than one career level. The hourly pay range for this position is between $27.00 - $29.50. The actual salary offered to a candidate may be influenced by a variety of factors, such as: training, transferable skills, work experience, education, business needs, market demands and work location. The base pay range is subject to change and may be modified in the future. More information on offered benefits, which include health, welfare, and retirement, are available at

EOE Statement: Greenlight Networks is an Equal Opportunity Employer. Greenlight Networks is committed to providing equal employment opportunities to all applicants and employees and maintaining a workplace free from unlawful discrimination, harassment and retaliation. All employment decisions are based on legitimate business needs, job requirements, individual qualifications and performance, without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other characteristic protected by applicable federal, state, or local law. Greenlight Networks provides reasonable accommodations as required by law and will not tolerate discrimination, harassment or retaliation.