Change Management Lead

Job Description: Change Management Lead

Position Summary

We are seeking an experienced Change Management Lead to plan, drive, and execute organizational change management activities across large-scale business and technology transformation programs. This role is responsible for developing comprehensive change management and communication strategies, preparing stakeholders for change, enabling user readiness, and ensuring successful adoption of new processes, systems, and ways of working.

The ideal candidate will be a proactive change leader who can effectively engage executives, business stakeholders, and end users while driving communication, training, and adoption initiatives across multiple workstreams and organizational functions.


Key Responsibilities

• Develop and execute the Change Management Strategy and Change Management & Communication Plan (CMCP) across all program workstreams.
• Conduct organizational change impact assessments and stakeholder analyses to identify readiness needs, adoption risks, and communication requirements.
• Drive stakeholder engagement and socialization activities across all levels of the organization, including executives, managers, SMEs, change champions, and end users.
• Lead and facilitate stakeholder workshops, change readiness sessions, change champion forums, and business engagement activities.
• Define and execute multi-channel communication strategies, including executive communications, deployment announcements, newsletters, roadshows, intranet updates, and site-specific engagement activities.
• Develop and manage training strategies, rollout plans, training schedules, and end-user enablement programs to support successful adoption.
• Create and oversee development of training and change management materials, including user guides, job aids, training videos, demonstrations, FAQs, and knowledge transfer assets.
• Establish change adoption metrics, monitor user readiness and adoption trends, and provide reporting and insights to program leadership.
• Identify, assess, and mitigate change resistance and adoption issues through targeted interventions and corrective action plans.
• Partner closely with business leaders, process owners, project managers, and IT teams to ensure seamless transition and sustained adoption of new capabilities.
• Gather feedback through surveys, workshops, and user engagements and continuously refine change management approaches based on results.
• Support post-go-live adoption activities and reinforce change sustainment to maximize business value realization.

Required Qualifications

• 8-10 years of experience in Organizational Change Management, Business Transformation, Training, Communications, or related disciplines.
• Proven experience leading change management activities for enterprise-scale business or technology transformation programs.
• Strong understanding of change management methodologies such as Prosci ADKAR, Kotter, or equivalent frameworks.
• Experience developing communication strategies, stakeholder engagement plans, and training programs.
• Demonstrated ability to engage and influence stakeholders across executive, managerial, and operational levels.
• Strong facilitation, presentation, communication, and relationship management skills.
• Experience managing multiple workstreams and stakeholder groups in a complex organizational environment.
• Ability to analyze adoption data, identify risks, and drive corrective actions to improve user adoption.

Preferred Qualifications

• Prosci Change Management Certification or equivalent certification.

• Experience supporting Laboratory Information Systems (LIS), Lab Systems Modernization, Laboratory Operations Transformation, or Healthcare Technology Modernization programs.

• Experience leading change management initiatives involving laboratory workflows, diagnostic platforms, sample lifecycle management, order entry, reporting, and clinical operations processes.

• Familiarity with large-scale enterprise transformations spanning multiple labs, sites, business units, and operational stakeholders.

• Experience designing and delivering training programs for operational users, laboratory personnel, business users, and support teams.

• Knowledge of change adoption measurement, organizational readiness assessments, and business process transformation.

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Core Competencies

• Organizational Change Management
• Stakeholder Engagement & Influence
• Executive Communications
• Training & User Enablement
• Change Readiness Assessment
• Adoption & Sustainment Management
• Workshop Facilitation
• Communication Planning & Execution
• Resistance Management
• Business Transformation Leadership
• Cross-Functional Collaboration
• Continuous Improvement & Value Realization

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

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Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

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