Program Manager

Direct Hires through approved platforms will be considered. No Solicitations or Recruiters. Direct Emails with candidate resumes will be eliminated. Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not transfer or sponsor applicants for U.S. work authorizations (such as an H-1B visa) for this opportunity. Why this role exists: InfoIMAGE is scaling delivery across implementations and ongoing support. While Portfolio Management defines what we deliver and when, and Project Managers execute delivery, this role exists to provide clear, centralized accountability for how delivery operates across the company. As a Program Manager – Client Delivery, you are the single accountable owner of the client delivery system—ensuring delivery across implementation and support teams are consistent, scalable, and operationally sound. What you’ll do: Own and evolve the delivery operating model across implementation and support teams Standardize delivery approaches, phases, and best practices Lead and manage Project Managers within implementation and support teams, ensuring consistent execution aligned to the delivery operating model. Identify and resolve cross-pod risks, dependencies, and systemic bottlenecks Improve implementation predictability, time-to-value, and delivery quality Ensure support teams operate with clear SLAs, escalation paths, and efficiency Drive a seamless transition from implementation to ongoing support Define and track system-level delivery metrics (cycle time, quality, escalation trends) Partner across PPM, Product, Engineering, Sales, and Client-facing teams to align execution Provide clear, decision-oriented visibility into delivery performance and risks What you’ve done: 5–8+ years in project, or delivery management 2+ years' operating at a program level (or clear readiness for that step) Strong foundation in project management practices and software delivery (SDLC/Agile Scrum/LEAN/hybrid) Experience working across multiple concurrent projects or delivery teams Demonstrated ability to improve processes, delivery consistency, or operational models Comfortable operating at both a system level and execution-aware level Strong communication across technical teams, stakeholders, and clients Nice to have: Experience in Fintech or enterprise product/technology environments PMP, PgMP, or similar certifications What success looks like: Delivery across teams is consistent, predictable, and scalable Implementation outcomes are repeatable and high quality Support teams operate with clarity, efficiency, and low escalation noise Clients experience reliable delivery across their lifecycle Delivery performance is measured, visible, and continuously improving #J-18808-Ljbffr