Guest Care Manager - Men's Emergency Shelter

The Guest Care Manager is responsible for managing the case management, recovery and working collaboratively across programs to ensure continuity of care. In addition, this position will ensure our guests have an established care plan and goals for recovery and timely placement with the care team. Scheduled: Monday – Friday 8:00AM – 4:30PM Target starting pay: $34.54 per hour How you will serve Administer, monitor, and develop programs under the Guest Care purview: Case management, Recovery Case Manager. Work closely with the Senior and Assistant Directors to establish and implement goals for program ministry. Work collaboratively across disciplines to identify individual needs to be addressed to facilitate effective program planning. Maintain and improve community contacts to ensure referrals to community providers and support networks. Provide organizational, spiritual, and administrative leadership to all direct reports, including training, development, hiring, scheduling, goal setting/evaluations, and performance management (including corrective action) Maintain accurate and confidential records, disclose limited guest information as required by outside entities. Be an informed advocate in the area of homelessness, addiction, and domestic violence. Prepare monthly statistical and narrative reports as required. Produce and distribute schedules, maintain accurate and timely records, and ensure that all guests are logged into Clarity upon arrival at the Mission. Assure the administration of urine tests and breathalyzers to program. A sound understanding of trauma-informed care. Attend and participate in Mission and departmental meetings and training. Participate in organizational meetings, training, and initiatives as required. Perform other duties assigned to support the Mission’s success. How you qualify Bachelor's degree in Social, Behavioral Sciences, or a related field is required. A combination of education and seven years of relatable experience may be substituted for a degree. Five years of experience as a Case Manager or a related role in a recovery program is preferred. Two years of previous supervisory experience are required. Proficient in working in a CRM system (Clarity is highly preferred) Proficiency with Microsoft Office Suite – Advanced skills in Microsoft Excel is preferred. How we support each other Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Him. Faithfully upholds The Mission and your team in prayer. Participates in team devotions as schedule permits. Demonstrates behavior aligned with the Mission’s Statement of Faith, Standard of Conduct, policies, and expectations. Effectively represents Jesus Christ to a diverse audience, including our Mission teams, our volunteers, guests and homeless neighbors. Benefits Medical / Dental / Vision Basic Life Plan – 100% company paid Voluntary Products including Life, AD&D, Disability, Accident and Critical Illness insurance EAP and 24/7 Virtual Mental Health – 100% company paid 4 weeks of paid vacation (accrued) Accrued paid sick time 10 paid holidays + 1 Floating Holiday Personal Day and Birthday holiday Retirement benefits w/ company match Continuing Education Reimbursement Program Work Environment While performing the duties of this job, the employee is frequently required to sit for extended periods of time in a temperature-controlled environment. Occasionally you will stand, balance, twist, stoop, kneel and reach with hands/arms. Occasionally lifts up to 30 pounds and walks, use stairways to climb multiple floors within the company. Specific vision abilities required by this job include close vision, color vision, distance vision, depth perception, and ability to adjust focus. This position is subject to pre-employment, criminal background check and must be able to pass a 4-panel drug screen. #J-18808-Ljbffr Page Mechanical Group, Inc.