Leasing Associate, Renewals

Leasing Renewal Associate

Charlotte, North Carolina, United States

As the leading end-to-end investment platform for single-family rental homes (SFR), our mission is to reinvent the rental housing ecosystem for the benefit of all. We successfully merge our passion for helping investors build wealth through real estate with cutting edge technology that transforms the way they do it.

With a talented team of 750+ Roofsters, our collaborative, can-do culture is what fuels our growth. In 2022, we closed on our Series E, raising $240 million, and have offices in the Bay Area and New York City. Our growth includes recent acquisitions of Stessa (financial and asset management software), RentPrep (tenant screening and placement service for landlords), and Mynd (property management platform for both Retail and Institutional investors). In 2025, Roofstock took an ownership stake in Casago (short-term rental management services), expanding our platform to support both long-term and short-term rental investment services.

About the Role:

As a Leasing Renewal Associate, you will be an integral part of our leasing team, dedicated to driving lease renewals and fostering long-term relationships with residents. Your primary focus will be to maximize resident retention by delivering proactive, personalized outreach and building trust with residents, creating a smooth, positive renewal experience that supports both resident satisfaction and property performance.

Key Responsibilities:

• Proactively manage lease expirations and initiate renewal discussions with residents to encourage timely renewals.
• Serve as the primary point of contact for residents regarding renewal inquiries, addressing concerns, and providing information about lease terms and property updates.
• Work with residents to negotiate lease terms, rental rates, and any necessary adjustments, maintaining a balance between resident satisfaction and owner profitability.
• Prepare and process renewal agreements and ensure all necessary documentation is completed accurately and efficiently.
• Maintain accurate records of renewal status, resident communications, and feedback in property management software.
• Work closely with the leasing team, maintenance staff, and property managers to ensure a smooth transition during the renewal process and address any resident issues promptly.
• Stay informed about local rental market trends and provide insights to management to assist in pricing strategies and lease agreements.

Qualifications:

• 2+ years of experience in Property Management or related field (i.e. hospitality, real estate)
• 2+ years of experience in a customer service position
• Licensed Real Estate Agent
• Ability to prioritize and take initiative
• Phenomenal communication skills, both written and verbal
• High attention to detail and organizational skills
• Tech-savvy with the ability to use Google Suite

This position is classified as REMOTE but must be located in Charlotte, NC, Columbia, SC, or Myrtle Beach, SC

This position will require some travel within the market.

$40,000-$45,000 annually

Compensation may be adjusted based on experience, skills, and interview performance.

Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job-related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package.

• Generous PTO Policy
• 12 Paid Holidays
• Volunteer Time Off
• Paid Parental Leave
• 401k Program
• Wellness and home office/cell phone subsidies
• Robust health, dental, vision insurance, and more

Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1-B Visas at this time.

Any offer of employment is conditioned upon the successful completion of a background investigation.

Roofstock is an equal opportunity employer. In keeping with the values of Roofstock, we make all employment decisions including hiring, evaluation, termination, promotional and training opportunities, without regard to race, religion, color, sex, age, national origin, ancestry, sexual orientation, physical handicap, mental disability, medical condition, disability, gender or identity or expression, pregnancy or pregnancy-related condition, marital status, height and/or weight.