Front of House Supervisor

A rare opportunity to join the City Winery team as we reimagine the future of live music and hospitality. City Winery delivers the highest‑end combined culinary and cultural experience to customers passionate about wine, music, and culinary arts. We are a unique facility that combines a fully functioning winery with intimate concerts, food & wine classes, private events, and fine dining. We have created a compelling mix for avant‑garde clients of foodies and cultural patrons—bringing the wine‑country experience to the middle of a large city. Position Summary City Winery FOH Supervisor is responsible for providing support to the operations team and hourly staff. This individual works to ensure smooth operations by handling walk‑in guest inquiries, vendor management, and handling all aspects of successful floor maintenance, service execution & exemplary guest and employee experiences. The supervisor also aids in setting up the closing management and service teams while keeping smooth operations and overall success in mind. The supervisor should demonstrate an ability to lead and motivate others and achieve results. The supervisor should be empowered to make day‑to‑day decisions confidently with guests, service teams and other departmental management. Overview of Responsibilities Provide on‑the‑floor support and oversight for the duration of a service shift and manage day‑to‑day floor operations, including assigning server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness and tidiness of the spaces. Ensure restaurant and venue are fully prepared and organized for daily operation. Ensure compliance with food safety and sanitation measures. Engage in guest hospitality; resolve guest concerns and complaints to promote an exceptional guest experience. Advise Operations managers of any guest issues that arise that need management communication or attention. Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary. Support the Operations managers including supervising other areas if necessary, handling special projects, and running promotions. Manage staffing and operations of private events, as applicable. Perform all cash handling procedures: opening, midday safe counts, cash pay‑outs, and nightly cash drops, as needed. Assist with staff training both in daily pre‑shifts and monthly FOH staff service meetings. Maintain pars of all printed promotional materials, comment cards, or other check presenter inserts. Assist in interviewing, hiring, and coaching process of hourly employees, as needed. Other tasks, projects, assignments as per business need. Minimum Qualifications Prior supervisory experience in high‑volume, fast‑paced restaurants or similar environment is preferred. Exceptional guest service and hospitality skills. Strong organizational skills, attention to detail, and work ethic. Excellent interpersonal skills; able to work both as a team and independently. Ability to take direction and communicate effectively and professionally. Ability to perform physical requirements of the position, including standing for extended periods, kneeling, stooping, use of stairs, and lifting up to 50 lbs. Ability to work rapidly, especially during peak periods, to ensure that all guests are serviced properly and necessary operational tasks are completed in a timely manner. Ability to work a flexible schedule including days, nights, weekends, and holidays. Technical skills: Microsoft Windows proficiency. About Us Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award‑winning, locally produced wines. We are a haven for community and creativity, where the philosophy of hospitality is more than a buzzword—it is a way of life. City Winery, founded by music industry veteran and visionary Michael Dorf, has established itself as a one‑of‑a‑kind brand providing unforgettable experiences for guests. From world‑class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of top‑notch events and experiences. We are an equal opportunity employer and value diversity at City Winery. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Additionally, City Winery participates in the E‑Verify Program in certain locations, as required by law. #J-18808-Ljbffr City Winery International