Associate Director of Program Operations & Strategy

Role Description

We're seeking an Associate Director, Program Operations & Strategy—a role where operational excellence directly enables educational impact. You'll be the operational leader that senior program directors depend on to translate ambitious vision into flawless execution. This isn't a behind-the-scenes administrative role; you'll be a strategic thought partner who anticipates needs, surfaces risks early, and makes sound decisions independently.

• Manage multiple complex programs simultaneously within our centralized shared services model.
• Plan virtual and in-person programming, manage data collection processes, coordinate logistics, and synthesize insights for leadership.
• Translate scopes of work into detailed plans, manage dependencies, resolve issues proactively, and deliver reliable support.
• Design smarter systems, embed AI-enabled workflows, and steward our knowledge infrastructure.
• Help reduce operational burden across the organization and enable consistent excellence with greater efficiency.

Qualifications

• 5–7+ years of experience in program operations, project management, or complex operational roles.
• Proven ability to translate high-level direction into detailed operational plans.
• Strong experience with event planning, logistics, and coordination.
• Demonstrated skill in managing multiple projects simultaneously.
• Proficiency in project management tools like Asana.
• Experience in data collection, analysis, and reporting.
• Comfort working independently in dynamic, ambiguous environments.
• Interest in leveraging AI and technology to improve operational efficiency.
• Background in education, nonprofit, or mission-driven sectors preferred.
• Practitioner-level AI fluency, with the ability to identify and implement AI-enabled workflow improvements.

Requirements

• Expertise in program operations and project management at scale.
• Budget tracking, financial reconciliation, and forecasting experience.
• Event planning and logistics coordination skills.
• Data collection, analysis, and operational reporting experience.

Benefits

• Base compensation range: $89,686 to $114,146 annually.
• New hires typically enter the range at a set comp ratio, with a starting salary of $101,916.
• 100% paid medical, dental, and vision coverage for individual employees.
• 4% matching 401k plan, Flexible Spending Accounts, and an Employee Assistance Program (EAP).
• Time Off: 22 days accrued per year for the first three years, with additional days after the third and sixth year.
• 16 additional paid days off for various holidays, including three floating holidays.