Director of Program Operations, Environmental Health Administration

Job Description The New York City Department of Health and Mental Hygiene’s Division of Environmental Health works to prevent and control illness and injury related to environmental and occupational health risks through outreach, education, surveillance, and enforcement. With staff of 1,000, the Division covers a broad range of subject matter, including oversight of environmental investigations, lead poisoning, injury prevention, occupational health, food safety, childcare, radiation control, recreational and drinking water quality, air quality, climate health, vector control, veterinary public health and pest control. The Bureau of Administration requires staff with strong attention to detail to manage program operations in a variety of areas, including financial analysis, performance management, organizational strategy in times of expansion and contraction, and program initiative implementation. Responsibilities Under the direction of the Assistant Commissioner for Environmental Health Administration, the Director of Program Operations will exercise wide latitude for independent judgment, initiative, problem solving, and creativity. Oversee performance management for the Division of Environmental Health with a focus on continual improvement, quality assurance, and efficiency. Work in collaboration with the Office of Strategic Operations and Performance Management, Department Leadership, and the Mayor’s Office of Operations. Coordinate 311 operations, service request response, analytics, and strategy for the Division of Environmental Health. Track implementation of new program initiatives. Conduct planning for the Division to maintain core services in the event of a broad emergency activation. Collaborate with internal partners to innovate and improve, including developing and tracking performance metrics to optimize operations. Represent Division of Environmental Health leadership in collaboration with city partners and external stakeholders. Preferred Skills The ideal candidate will have significant experience managing complex operations; excellent judgment and creative problem‑solving skills; and exceptional oral, written, and interpersonal skills. They will have knowledge of New York City’s administrative processes and will be an effective collaborator. Benefits Loan Forgiveness: May be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. Premium‑free health insurance plan that saves employees over $10K annually, per a 2024 assessment. Additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund. A public sector defined benefit pension plan with steady monthly payments in retirement. A tax‑deferred savings program. Robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers. Work‑From‑Home Policy: Depending on your position, you may be able to work up to two days during the week from home. Job Security: Compared to private sector employment, more job security and the opportunity to contribute to making NYC a healthy place to live and work. Qualifications A baccalaureate degree from an accredited college or university and five years of full‑time paid experience acquired within the last fifteen years, of supervisory or administrative experience including handling of business promotion or urban economic problems, at least two years of which must have been in a managerial or executive capacity with primary focus on business promotion or urban economic planning. A satisfactory equivalent combination of education and experience. However all candidates must have two years of managerial or executive experience as described in item 1. Appropriate graduate study in an accredited college or university may be substituted for the general experience on a year‑for‑year basis. All candidates must have a four‑year high school diploma or its equivalent approved by a state’s Department of Education or a recognized accrediting organization. Equal Employment Opportunity The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. To request reasonable accommodation to participate in the job application or interview process, contact Sye‑Eun Ahn, Director of the Office of Equal Employment Opportunity, at [emailprotected] or View phone number on click.appcast.io. #J-18808-Ljbffr