IT Tech Support

Southeast Delco School District

I.T. Tech Support

Harris School

Reports to: Supervisor of Technology

Job Summary:

Provide support to district staff with hardware and software needs and issues.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the duties, responsibilities, knowledge, skill, and/or ability required. The Southeast Delco School District will adhere to all applicable laws and regulations in assessing an employee's ability to carry out or otherwise meet the job requirements set forth herein in a satisfactory manner.

Duties & Responsibilities:

• Provide support in PC/Laptop installation, configuration, troubleshooting, and repair.
• Assist with Tier 1 basic support of wireless and wired networks.
• Provide assistance in classrooms to operate equipment and implement activities.
• Submit technology work orders and make service calls to manufacturers as needed.
• Maintain building printers by replacing ink cartridges in building printers.
• Provide assistance to district staff regarding Desktop/Laptop/Tablet issues.
• Conduct research of web sites and resources for classroom teachers.
• Troubleshoot basic phone system issues.
• Diagnose technical issues and perform all Tier 1 troubleshooting techniques before escalating to higher level IT support.
• Perform other duties as assigned by the Director of Technolgy and the Technology Supervisor.

Required Skills & Abilities:

• Familiarity with Windows based Operating Systems
• Knowledge of MacOS/iOS systems
• Must possess excellent interpersonal skills
• Ability to operate a variety of office equipment

Education & Experience:

• High School diploma/GED/equivalent required
• 2 years of IT experience required
• Associates degree or higher in Information Technology desired
• CompTIA Certification A+, Net+ or Sec+ or other certifications desired

Pre-employment Requirements:

• Pennsylvania Criminal Background Check, FBI fingerprinting Background Check, Pennsylvania Child Abuse Clearance
• Sexual Misconduct/Abuse Disclosure Release (ACT 168)
• School Personnel Health Record and TB test

Physical Requirements:

• Ability to reach above and below the waist
• Ability to use fingers to pick, feel and grasp objects
• Ability to lift and/or carry supplies and/or papers weighing no more than 50 lbs.
• Ability to sit, walk, stand or move throughout the work environment, often for extended periods of the workday
• Visual acuity
• Auditory acuity

Level of Compensation:

This position's salary is determined by the collective bargaining plan for Federation of Support Staff employees. The starting salary for this position is $23.05/hour. After the completion of the 90-day probationary period, this position is eligible for a raise to bring the salary to $23.55/hour. This is a full-time, 12-month position.

Disclaimer:

The preceding list is not exhaustive and may be supplemented, as necessary. The statements contained herein reflect general details as necessary to describe the principle functions of this job, the scope of responsibility, and the level of knowledge and skills typically required, but should not be considered an inclusive listing of work requirements, skills or duties so classified. All personnel may be required to perform duties outside their normal responsibilities from time to time as needed.


All employment open positions are made available on a nondiscriminatory basis without regard to race, color, creed, religion, sexual orientation, national origin, gender, age, disability, or veteran status.


Job descriptions are written as a representative list of the ADA essential duties performed by the entire classification. They cannot include and are not intended to include every possible activity and task performed by every specific employee.

The Southeast Delco School District is an Equal Employment Opportunity Employer.