Transition Manager

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

Transition Manager

Remote

8 Months

Pay rate: $30 - $35/hr on W2

Job Responsibilities/Essential Functions/Competencies

• Primary Point-of-Contact: Serve as the main point-of-contact for Managed Services during the Transition Phase, handling all planning and programmatic activities.
• Scope Management: Manage the scope of entitlements throughout the service transition phase of engagements.
• Stewardship: Oversee the Statement of Work, entitlement details, and onboarding service costs.
• Documentation and Process Management: Responsible for creating, maintaining, and refining all Transition Planning templates, processes, and documentation.
• Meeting Leadership: This resource must have the ability to lead internal and external customer-facing meetings, including project and service launch workshops, acting as the primary resource for the Transition team if the need arises.
• Service Transition Completion: Ensure the successful completion of the Service Transition Phase (onboarding) for customers to the Managed Services platform and services.
• Project Management Oversight: Assign and coordinate multiple project transitions, whether managed by the Transition Manager or other Transition Planning resources.
• Senior Project Management Leadership: Lead a portfolio of concurrent transitions. Set delivery standards, review project plans and schedules produced by Project Managers, and coach the team on estimating, sequencing, and risk management.
• Mentorship and Capability Building: Mentor and develop Project Managers and Transition Planning resources. Run peer reviews, share playbooks, and raise the delivery maturity of the team.
• Resource and Capacity Planning: Forecast staffing demand across the transition portfolio, resolve resource conflicts in a matrix organization, and balance workload against committed onboarding dates.
• Problem Solving: Create, execute, and troubleshoot all aspects of the Transition Phase for customers, ranging from simple to complex multi-team engagements.
• Execution Discipline: Build and maintain integrated master schedules, work breakdown structures, critical path analysis, and RAID logs (risks, assumptions, issues, dependencies) across every active transition.
• Governance and Reporting: Run the transition governance cadence - stage gates, steering committee reviews, executive dashboards, and weekly status reporting against baselined milestones, KPIs, and SLAs.
• Third-Party and Partner Coordination: Manage OEM, carrier, and partner dependencies on the critical path, holding external parties to committed dates and deliverables.
• Financial Management: Maintain financial awareness, including tracking, forecasting, and interfacing with accounting for all Onboarding/Transition projects.
• Technical Knowledge Acquisition: Gain and maintain knowledge around OEM technologies supported by Managed Services, including SD-WAN, Route/Switch, Unified Communications, Data Center (compute & storage), and Cloud Platforms.
• Adaptability and Growth: Embrace change, learning, and new opportunities in a fast-paced environment.
• Team Collaboration: Assist with other Transition Team activities and planning to ensure a cohesive and team-oriented atmosphere.
• Hands-On Support: Willingness to jump in and execute roles where help is required during busy times.
• Matrix Organization Collaboration: Ability to work well with various teams in a matrix organization and provide insights into the onboarding process for the overall service. Personally manage and program internal processes.
• Client Interaction: Work effectively with external clients at both the frontline and executive levels.
• ITIL Service Management Leadership: Apply ITIL practices across service design, service transition, and continual improvement - change enablement, release and deployment management, service validation and testing, configuration management (CMDB), knowledge management, and service level management - so services are operationally ready at go-live.
• Operational Readiness and Service Acceptance: Own readiness criteria and service acceptance gates. Chair go/no-go reviews and validate runbooks, monitoring, alerting, CMDB records, and the support model before handover to Operations.
• Change Enablement and Release Governance: Plan and govern onboarding changes and releases. Lead CAB-style reviews, risk assessments, back-out plans, and maintenance window scheduling.
• Incident, Problem, and Escalation Readiness: Establish escalation paths, severity definitions, and early-life support arrangements that carry the customer from go-live into steady-state operations.
• Continual Service Improvement: Capture lessons learned, maintain a CSI register, and measure onboarding cycle time, defect and rework rates, and time-to-first-value to drive process improvement.
• Project Management Methodology: Apply waterfall, Agile, and hybrid delivery approaches, selecting the right model for the engagement. Qualifications

The following knowledge skills and attributes are required:

• Proven experience in transition management or a related field.
• Strong leadership skills with the ability to own and refine processes.
• Excellent project management and organizational skills.
• Proven execution toolkit: integrated master schedule, work breakdown structure, critical path, RAID log, milestone or earned-value tracking, and executive-level status reporting.
• Hands-on experience with ITSM platforms - ServiceNow or equivalent - including workflow, CMDB, and reporting.
• Ability to mentor Project Managers, set delivery standards, and lead through influence in a matrix organization.
• Experience leading concurrent, multi-team enterprise transitions with competing priorities and executive visibility.
• Financial acumen related to tracking and forecasting project costs.
• Technical knowledge of OEM technologies supported by Managed Services.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple projects simultaneously.
• Desire for continuous learning and adaptability in a dynamic environment.
• Willingness to take on additional roles and responsibilities as needed.
• Experience working in a matrix organization.
• Eight or more years of project or program management experience, including at least three years leading Project Managers or a PMO/transition function.
• ITIL 4 Foundation certification required; ITIL Managing Professional or a service transition specialty credential preferred.
• PMP, PgMP, or PRINCE2 Practitioner certification preferred, with working knowledge of Agile, Scrum, and hybrid delivery models.
• Demonstrated command of ITIL service transition practices: change enablement, release and deployment management, service validation and testing, configuration management (CMDB), knowledge management, and service level management.
• Experience defining operational readiness and service acceptance criteria, and chairing go/no-go decisions with customer and internal executives.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

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