Sr Product Manager

Senior Product Manager

As a Senior Product Manager at Charta, you will play a pivotal role in leading the development of scalable, revenue-generating product offerings tailored to our core customer verticals. This is a high-impact role at the intersection of customer insights, go-to-market, and platform development.

About Charta Health

At Charta, we're pioneering a transformative approach to healthcare administration and patient care through the power of generative AI. Our mission is to revolutionize this critical yet often cumbersome aspect of healthcare, empowering doctors, nurses, and medical billers with tools that elevate their efficiency by leaps and bounds. Our innovative AI technology enables these professionals to operate at an astounding 10x to 100x more efficiently, while significantly reducing operational costs to just 2% of the standard expense.

In an industry where the focus should rightly be on delivering critically needed care to patients, Charta steps in to ensure that healthcare providers are unburdened from the complexities of non-clinical operations. Our customized, cutting-edge solutions are designed to handle the intricacies of the revenue cycle, freeing up healthcare professionals to concentrate on what they do best – caring for patients.

Our vision at Charta is to create a seamless, efficient, and cost-effective healthcare administration process that is invisible yet indispensable. By entrusting us with the operational challenges, healthcare providers can redirect their resources and attention towards patient-centric services, secure in the knowledge that their administrative needs are expertly managed. Join us in our journey to redefine healthcare billing, improve patient care, and be a part of a team that's making a tangible difference in the world of healthcare.

About the Opportunity

We're looking for a Senior Product Manager to lead the development of scalable, revenue-generating product offerings tailored to our core customer verticals. This is a high-impact role at the intersection of customer insights, go-to-market, and platform development. You'll work closely with software engineers, forward deployed software engineers, sales, and customers to gather insights across complex, bespoke customer needs into repeatable, self-serve solutions that drive our growth engine.

You will lead product strategy across customer verticals — building the infrastructure, standards, and self-serve tooling needed to scale our offering efficiently and predictably. This role will serve as the connective tissue between bespoke customer builds and core platform capabilities, identifying opportunities to productize common patterns and deliver leverage across teams.

This is a high-trust, high-impact role on a team that thrives on ownership. You'll be translating trends across customer clusters to unlock roadmap efficiency and reduce delivery time for future customers.

What You'll Do

• Vertical Pattern Recognition: Analyze delivery across verticals to identify common product building blocks and architecture needs.
• Standardization & Modularity: Define product modules and configuration patterns that can be reused across customers and verticals.
• Self-Serve Infrastructure: Partner with engineering to develop self-serve setup, configuration, and provisioning frameworks — enabling implementation teams to launch and scale efficiently within days rather than weeks.
• Delivery Insights to Roadmap: Translate post-sales implementation trends into core roadmap updates to reduce future build time and customization.
• Systematize Revenue Paths: Define internal product packages and configurations aligned with revenue opportunities in each vertical.

What We're Looking For

• 4–5+ years in product management, forward deployed engineering, or a hybrid customer-facing technical role
• Proven ability to translate customer complexity into modular, scalable product solutions
• Experience building products with GTM alignment (pricing, packaging, onboarding flows)
• Strong technical fluency, allowing for deep collaboration with engineers on system tradeoffs and building scalable infrastructure
• Excellent communication and storytelling skills to align stakeholders across functions
• Bias for action and ownership; thrives in ambiguity and can drive clarity through structured thinking

You'd Be a Great Fit If You

• Turn ambiguity into clarity. You translate customer signals and workflows into clear product direction that balances user needs and technical constraints
• See patterns in the noise. You cut through scattered customer feedback, regulatory shifts and and market signals to prioritize product features
• Build cross-functional trust. You communicate clearly across teams and navigate technical and strategic discussions with confidence
• Drive alignment with precision. You break down complex inputs into actionable product specs that keep engineering, deployment, and leadership on the same page
• Want to build from zero to one. As our first PM, you'll shape how we scale across verticals, streamline onboarding, and define the future of our product
• Understand how things fit together. You're fluent in technical tradeoffs, configuration design, and how infrastructure maps to user value

What We Offer

• Competitive salary and comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, and more
• Team dinners and snacks in the office to keep you at your best
• Growth opportunities in a fast-paced, innovative tech startup
• Ongoing professional development and access to cutting-edge AI and healthcare tools
• Wellness & learning stipends so you can invest in both your health and personal growth
• Lively in-person (5 days per week) work culture at our headquarters in downtown San Francisco
• $165,000 - $200,000 USD depending on experience + equity + benefits