Experienced Medical Assistant

Job Description

INTEGRITY MEDICAL GROUP

Job Description

Position Title: Medical Assistant
Department: Clinical Operations
Reports To: Practice Director
Location: Main Office - Central Florida - Kissimmee
Compensation: $19.00-$23.00 per hour, commensurate with experience, geographic location, medical knowledge, and certification

Health Benefits: Medical, Dental, Vision, and Group Life

Paid Time Off: Generous paid time off including Federal Holidays

At Integrity Medical Group, injured patients are at the center of everything we do. As the premier medical group serving those hurt in car accidents and slip-and-fall incidents across Central Florida, we're entering an exciting period of growth. We're opening new locations and expanding our specialties to serve patients more completely than ever. It's a great time to join us.

Position Summary

The Medical Assistant serves as an essential member of the clinical team and plays an important role in creating a positive, efficient, and patient-centered care experience. This role encompasses both clinical and administrative responsibilities and requires a high level of ownership, initiative, sound judgment, and accountability.

Working closely with Physicians, Advanced Practice Providers, and the Practice Director, the Medical Assistant supports the delivery of high-quality patient care while maintaining efficient clinical workflows. The Medical Assistant is expected to work with increasing independence as proficiency is developed and to demonstrate the clinical knowledge, professionalism, initiative, and leadership mindset necessary to take on greater responsibility as experience and capabilities develop.

The ideal candidate is an experienced Medical Assistant who is confident in a fast-paced specialty practice, demonstrates strong clinical judgment, communicates effectively with patients and colleagues, and takes pride in contributing to the success of the broader clinical team

Core Responsibilities

1. Patient Care & Clinical Support
• Serve as a primary point of contact for patients and establish a professional, compassionate, and positive care experience.
• Obtain and document patient symptoms, medical histories, vital signs, and other clinical information accurately.
• Prepare patients for examinations and procedures and provide appropriate clinical support to Physicians and Advanced Practice Providers.
• Maintain clean, organized, and appropriately stocked examination rooms.
• Sterilize and maintain clinical equipment in accordance with established procedures.
• Assist with clinical procedures within the scope of training, competency, and applicable requirements.
• Respond appropriately to patient questions and concerns, escalating matters to the appropriate provider or leader when necessary.

2. Clinical Documentation & eClinicalWorks
• Enter accurate and timely clinical information into eClinicalWorks.
• Maintain complete and accurate patient documentation to support continuity and quality of care.
• Demonstrate proficiency in eClinicalWorks workflows and continue developing knowledge of the system as responsibilities evolve.
• Review documentation for accuracy and completeness before finalizing work.
• Protect patient information and maintain confidentiality in accordance with HIPAA and IMG policies.

3. Clinical Team Collaboration & Workflow
• Work closely with Physicians, Advanced Practice Providers, and clinical team members to support efficient patient flow and high-quality care.
• Collaborate with Patient Care Associates to promote strong communication between the front desk and clinical team.
• Coordinate with the Practice Director regarding daily priorities, administrative functions, and patient-care needs.
• Identify workflow challenges and communicate opportunities for improvement to the appropriate leader.
• Demonstrate flexibility and willingness to assist with operational needs across the clinic as priorities change.

4. Leadership, Initiative & Professional Development
• Demonstrate ownership of assigned responsibilities and work effectively with limited direct supervision.
• Take initiative to identify and address routine clinical and operational needs before they become barriers to patient care.
• Serve as a positive example to peers through professionalism, accountability, communication, and teamwork.
• Provide guidance and support to less experienced team members when appropriate.
• Share knowledge and clinical experience with colleagues to strengthen team capabilities.
• Continuously develop clinical knowledge, technical skills, and understanding of IMG's practices and workflows.
• Demonstrate the ability to assume increasing responsibility as clinical proficiency, judgment, and organizational knowledge develop.

5. Professional Conduct & Patient Experience
• Maintain professionalism and emotional intelligence in interactions with patients, providers, and coworkers.
• Communicate clearly and respectfully, including during stressful or high-volume situations.
• Manage competing priorities effectively while maintaining attention to detail and quality.
• Work collaboratively and contribute to a positive team environment.
• Address workplace concerns professionally and avoid gossip or behavior that undermines team trust and collaboration.
• Maintain appropriate discretion when handling confidential patient and organizational information.

6. Clinic Coverage & Flexibility
• Support patient care needs across IMG clinics when requested.
• Travel to other local Integrity Medical Group locations as operational needs require.
• Maintain flexibility to support occasional Saturday coverage based on clinic needs.
• Comply with established scheduling, overtime approval, and attendance expectations.

Core Competencies
• Clinical Competency - Demonstrates strong clinical knowledge and the ability to perform Medical Assistant responsibilities accurately, efficiently, and confidently.
• Patient Focus - Creates a positive patient experience through empathy, professionalism, responsiveness, and attention to patient needs.
• Initiative - Recognizes what needs to be done and takes appropriate action without requiring constant direction.
• Critical Thinking - Evaluates situations carefully, uses sound judgment, and knows when to resolve an issue independently and when to escalate it.
• Accountability - Takes ownership of responsibilities, follows through on commitments, and accepts responsibility for the quality and accuracy of work.
• Leadership Mindset - Sets a positive example for others, supports team members, shares knowledge, and demonstrates the maturity and initiative to take on greater responsibility as capabilities develop.
• Communication - Communicates clearly, professionally, and respectfully with patients, providers, and coworkers.
• Teamwork - Works collaboratively and contributes to a culture of mutual support, professionalism, and shared accountability.

Experience & Skills

Education
• High school diploma or GED required.
• Medical Assistant certification preferred.
• Basic Life Support (BLS) certification preferred.

Required Experience
• Minimum of two (2) years of experience as a Medical Assistant.
• Demonstrated experience obtaining vital signs and performing routine clinical support responsibilities.
• Demonstrated experience working in a fast-paced medical practice.
• Experience using eClinicalWorks is required.
• Demonstrated ability to manage multiple priorities while maintaining accuracy and attention to detail.

Preferred Experience
• Experience in neurosurgery, orthopedic surgery, orthopedic spine, pain management, or another specialty medical practice.
• Experience supporting procedures, including pain management injections and C-arm procedures.
• Experience mentoring, training, or providing guidance to less experienced Medical Assistants.
• Medical Assistant certification.
• Basic Life Support certification.
• Spanish-speaking ability.

Skills & Abilities
• Excellent patient care and interpersonal skills.
• Strong written and verbal communication skills.
• Ability to exercise independent discretion and sound judgment within the scope of the role.
• Ability to make appropriate decisions under pressure.
• Strong emotional intelligence and professionalism.
• Ability to manage stress appropriately in a fast-paced clinical environment.
• Ability to work independently while also functioning effectively as part of a close-knit clinical team.
• Ability to work effectively in close proximity to others and in environments with frequent distractions.
• Excellent attention to detail and commitment to reviewing work for accuracy.
• Ability to learn new clinical processes, workflows, and technology.
• Demonstrated willingness to continuously develop clinical knowledge and skills.
• Ability to travel between local IMG locations when required.
• Ability to work occasional Saturdays based on clinic needs.
• Ability to maintain confidentiality and handle protected health information appropriately in accordance with HIPAA.

This job description reflects the primary responsibilities of the role and is not intended to be exhaustive. Integrity Medical Group reserves the right to modify responsibilities as organizational needs evolve.