Access Coordinator II, Cancer Thoracic Surgery

Job Details ChristianaCare is hiring a full‑time Access Coordinator II for our Cancer Thoracic Oncology Department at the Helen F. Graham Center in Newark, DE. This position coordinates patient care across the practice, referring providers, hospital and specialty teams, and patients to ensure a timely and positive care experience. Responsibilities include obtaining and tracking referrals, verifying and documenting insurance coverage, coordinating financial support as needed. The role also manages ongoing communication through Vocera and the Patient Portal and maintains effective coordination with patients, provider offices, and hospital staff. Cancer Care | ChristianaCare Work Schedule Monday‑Friday, 8:00 am – 4:30 pm Benefits Comprehensive First‑Day Health Coverage: Comprehensive first‑day coverage, including medical, dental, vision, and life insurance. Caregivers earning under $50,000 pay $0 in paycheck premiums for medical and prescription coverage. Generous Paid Time Off: 32 days of PTO each year, including 7 major holidays; options to roll over or cash out unused time. Tuition Reimbursement for Career Growth: Up to $5,250 per year. Family Planning Support: Support for fertility care, maternity education and support, up to $5,000 in adoption assistance. Paid Parental Leave: 12 weeks of paid parental leave after one year of service. Retirement Planning & Financial Well‑Being: 403(b) with up to 50% match, 3–5% company contribution; free financial coaching, counseling, budgeting support. Duties / Responsibilities This role supports coordinated patient care by working closely with referring physicians, hospital providers, and multidisciplinary care teams. Responsibilities include managing new and urgent patient workflows, verifying insurance coverage, coordinating referrals and authorizations, scheduling appointments and follow‑up care, and supporting patient communication through phone, patient portal, and Vocera. The position also performs front‑office administrative duties such as checking patients in and out, answering phones, maintaining accurate documentation in EMR systems, and supporting daily operational and quality activities to ensure an efficient and positive patient experience. Position Qualifications High School Graduate or equivalent. Three to five years of experience in a private medical office and/or outside facility required. One year of surgical scheduling and/or patient access experience required. Why ChristianaCare ChristianaCare offers a collaborative, patient‑centered environment where Access Coordinators play a vital role in ensuring timely, coordinated, and compassionate care. When we lead with love, excellence is inevitable. Hourly Pay Range: $19.84 – $29.76 (good faith estimate). Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law. Post End Date: Jun 30, 2026 ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, and an employee assistance program. To learn more about our benefits for eligible positions visit #J-18808-Ljbffr Christiana Care Health System