Enrollment and Family Outreach Specialist

Job Description

Job Description

 
Children’s Lighthouse of Chantilly — Early Learning School
Chantilly, VA | In-Person
Full-Time or Part-Time Considered
Mission: Create Joy

• Calling and following up with leads 
• Booking and confirming tours 
• Keeping the CRM clean and current 
• Re-engaging old leads 
• Supporting local community outreach 

You must be comfortable talking to families on the phone every day.

 
Main Responsibilities

 

• Call new leads quickly and consistently 
• Follow up by phone, text, and email 
• Ask families about child age, schedule needs, start date, and care goals 
• Book tours and confirm appointments 
• Follow up after tours 
• Reconnect with older leads 
• Keep CRM notes, lead stages, and next steps updated 
• Track tours, follow-ups, and enrollment progress 
• Support simple community outreach such as flyers, local visits, open houses, and events 

What We’re Looking For

 

• Warm, friendly, and confident phone presence 
• Comfortable making outbound calls 
• Clear, professional English 
• Organized and consistent with follow-up 
• Comfortable using CRM systems, email, texting tools, and basic reports 
• Positive, dependable, and goal-oriented 
• Able to represent our school with warmth and professionalism 

Preferred Experience

 

• Sales, admissions, appointment setting, telemarketing, or call-center experience 
• Childcare, preschool, private school, or education experience 
• CRM experience 
• IntelliKIDS experience is a strong plus 
• Community outreach or local marketing experience 

Schedule

 

• Full-time preferred 
• Part-time considered for a strong candidate 
• In-person role in Chantilly, VA 

Success in This Role Looks Like

 

• Leads contacted quickly 
• Tours booked every week 
• Tour no-shows reduced 
• Follow-ups completed on time 
• CRM is clean and accurate 
• Families feel welcomed before they visit 

Location

 
Children’s Lighthouse of Chantilly
43385 Defender Dr
Chantilly, VA 20152

 
Job Type

 
Full-time or part-time

 
Work Location

 
In person