Implementation Specialist

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This is where individual imaginations gather together, committing to the values that lead to great work. Here, you'll do more than join something amazing—you'll add something amazing.

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Implementation Specialist

Cleveland, OH 401K, Dental, Life, Medical, Vision Full-Time

We support a global population of highly engaged users on our enterprise engagement platform and app, and we are looking to expand our technical content team.

We have an opening for a Content Implementation Specialist who can continue to engage our users on behalf of our clients by publishing content on our platform.

About You:

• Technically Minded - You are super comfortable with anything involving a browser
• Process-oriented - You appreciate order more than chaos
• Highly Organized - Even the back seat of your car is clean!
• Great Communicator - You could talk to anyone about anything!
• Up for a challenge - Nothing throws you off your game!
• Enjoy problem-solving - Puzzles relax instead of stressing you out.
• Love for humanity - You always believe people have good intentions.

How You'll Add Value:

• Be a platform leader helping wherever needed to support a global base of users of our enterprise engagement platform
• Publish articles, documents, resources, guides, and everything else you can possibly imagine users want to access
• Communicate with our client's team members
• Work with clients across every stage of engagement from platform implementation to usage
• Support the QA team with both testing and feedback for new system enhancements and capabilities
• Create end-user and internal system documentation
• Manage user access to systems (uploading of datasheets, modifying content, adjusting roles)
• Troubleshoot issues reported
• Communicate effectively with the organization
• Work closely with our Program Manager and Client Success Lead to ensure all projects go live on time and to the correct audiences
• Be a contributing member of a highly supportive culture

Project Manager

Dallas, TX Full-Time / Contract

We support a global population of highly engaged users on our enterprise engagement platform and app, and we are looking to expand our technical content team.

We have an opening for a Project Manager on-site for one of our clients who can continue to engage our users on behalf of our client by acting as a liaison and coordinating between Pulse in the Cleveland office and our client.

About You:

• Technically Minded - You are super comfortable with anything involving a browser
• Process-oriented - You appreciate order more than chaos
• Highly Organized - Even the back seat of your car is clean!
• Great Communicator - You could talk to anyone about anything!
• Up for a challenge - Nothing throws you off your game!
• Enjoy problem-solving - Puzzles relax instead of stressing you out.
• Love for humanity - You always believe people have good intentions.

How You'll Add Value:

• Be a platform leader helping wherever needed to support a global base of users of our enterprise engagement platform
• Publish articles, documents, resources, guides, and everything else you can possibly imagine users want to access
• Communicate with our client's team members
• Work with clients across every stage of engagement from platform implementation to usage
• Support the QA team with both testing and feedback for new system enhancements and capabilities
• Create end-user and internal system documentation
• Manage user access to systems (uploading of datasheets, modifying content, adjusting roles)
• Troubleshoot issues reported
• Communicate effectively with the organization
• Work closely with our Program Manager and Client Success Lead to ensure all projects go live on time and to the correct audiences
• Be a contributing member of a highly supportive culture