AIRPORT OPERATIONS SUPERVISOR - INTERNATIONAL SERVICES HOBBY

DUTIES AND RESPONSIBILITIES

The Airport Operations Supervisor – International Services is responsible for providing a 5‑star experience to all passengers and maintaining a safe and efficient airport environment. Duties include: Supervises day‑to‑day operational activities of terminal operations, traffic control, and customer service. Plans, schedules, and assigns work; trains and evaluates operational employees in accordance with airport and city policies, rules, and regulations. Identifies and anticipates operational and security concerns by monitoring radio communications and inspecting airport terminal areas, Airport Operations Area (AOA), perimeter, outbuildings, and tenant facilities in accordance with regulations such as CFR 1542 and TSA mandates. Initiates corrective actions and advises airport users, tenants, and employees on resolutions. Supervises operational activities by following the Airport Emergency Plan, the airport security plan, and airport rules and regulations. Supports passengers, guests, and operational activities during emergencies, outages, construction‑related closures and other irregular operations; coordinates staff and maintains order following applicable plans and regulations. Develops and provides reports for executive management regarding terminal operation activities, inspection results and statistics, and violations of airport leases, contracts, and standards by tenants and airlines. Creates, revises, and implements operating rules, regulations, standards, and procedures to ensure efficient and effective terminal operations; keeps abreast of legislation and ensures compliance with federal, state, and local requirements. Performs operational, security, and customer service responsibilities as a representative of airport management. Acts as stakeholder liaison for terminal operations to airlines, TSA, Houston Police Department, and other units of the Aviation Department. Supervises daily evaluations and inspections of assigned facilities; coordinates maintenance activities with contractors and Houston Airport’s maintenance sections to ensure operational integrity.

WORKING CONDITIONS

The position routinely requires lifting moderately heavy items (up to 50 pounds), walking on rough surfaces, and exposure to moderate heat, cold, moisture, and light chemical substances. Employees must be able to make coordinated eye/hand movements with fine tolerance.

EDUCATIONAL REQUIREMENTS

Requires a bachelor’s degree, preferably in Hospitality Management, Aviation Management, Business, or related fields. Directly related professional experience may substitute for the education requirement on a year‑for‑year basis.

EXPERIENCE REQUIREMENTS

Four years of progressively responsible experience in airport operations, customer service, or closely related fields, with at least two of the four years in a senior/lead capacity.

LICENSE REQUIREMENTS

Requires a valid Class C Texas driver’s license and compliance with the City of Houston’s driving policy (AP 2‑2).

SELECTION AND SKILLS TESTS

Selection will involve an application review, interview, and possibly a skills assessment test.

SAFETY IMPACT

YES – the position is subject to random drug testing. All promotions require passing an assignment drug test.

PAY GRADE

Grade 23

EQUAL OPPORTUNITY EMPLOYER

The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. #J-18808-Ljbffr City-of-Houston,-T