Onsite Community Manager

Job Description

Job Description

Join our team at Ocean Bay Club and help create an exceptional coastal living experience! Located on the oceanfront in beautiful North Myrtle Beach, Ocean Bay Club offers resort-style amenities and a vibrant beachside lifestyle. As our Community Manager, you'll be the trusted partner for homeowners, delivering outstanding customer service, fostering strong community relationships, and ensuring the successful management of the community through your expertise in CC&Rs and management agreements. If you're passionate about people, service, and creating thriving communities, we'd love to hear from you!

Position Summary:

Primarily responsible for providing community management and effective customer service to designated communities/homeowners through in-depth knowledge of Covenants, Conditions & Restrictions (CC&Rs) and management contracts.

Position Responsibilities:

• In conjunction with the Board of Directors, manage the business of the association to maintain property values, foster positive owner/resident relations and quality of life for all Association members.
• Utilizing exceptional leadership and interpersonal skills to develop a strong working relationship with community board members, committee members and owners.
• Recommends and implements procedures that ensure compliance with federal, state and local laws regarding community association management and ensures compliance with state disclosure requirements for resale buyers.
• Performs community tours as required in conjunction with the community governing documents and AAM’s management contract, tracks community non-compliance issues, sends appropriate notices and follows established fine and collection policies established by the Board.
• Manages architectural control process ensuring compliance with established Design Guidelines and policies for Design Review, responsible for all communication with owners regarding compliance matters.
• Plans, organizes and assists the Board in conducting Board and annual membership meetings, prepare and provide board packages and provide required notification of meetings.
• Reviews monthly financials and submits A/P to the management company.
• Establishes, drafts, executes and supervises community annual budget, manage capital improvements, review monthly financial statements, prepare variance reporting, monitor community A/P, delinquent accounts, approve and code all vendor invoices.
• Secures competitive contract bids, presents comparative bid reviews, supervises and ensures compliance of all executed contract terms and conditions and oversees community and contractor liability insurance requirements.
• Interview, hire and train employees, as needed. Coach AAM employees regarding job performance and expectations; terminate employment relationships when required.
• Supervises on-site association staff, chairs staff meetings, communicates and coordinates management activities.
• Reviews incident reports, responds and implements timely solutions accordingly.
• Performs other related duties as directed.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills: outgoing & communicative, socially oriented, poised, effective in groups, articulate, persuasive in expression, strong public speaker.
• Time Management: the ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
• High attention to detail.
• Facilities management skills and experience.
• Experience working with HOA's or other entities that involved knowledge and enforcement of Governing Documents.
• Exceptional organization and tracking skills.
• Ability to function efficiently in a high volume, fast-paced environment.
• Ability to proficiently utilize computer programs and company database systems, including Microsoft office, internet and e-mail systems.
• Ability to interact and work positively and effectively with staff and residents at all levels.
• Ability to work collaboratively and cooperatively within the department as well as with other departments.

Minimum Requirements:

• High school diploma or GED and three (3) years of experience as a Community Manager within a large master planned association encompassing all the following: customer service, problem-solving, seeking harmony and defusing conflict.
• Knowledge/enforcement of Governing Documents. Contract administration. Vendor management. Meeting facilitation with boards of directors and/or business partners.
• In-depth knowledge of budgets, financial administration, and general accounting (collections, past due accounts, invoices, etc.), preferably in the HOA industry.
• HR and personnel management experience.
• Valid driver’s license.

Physical Demands & Work Environment:

• Walking and/ or driving throughout the community common areas and facilities.
• Sitting and standing for moderate periods of time.
• Utilizing personal vehicle for business purposes as needed.
• Sitting at workstation utilizing a computer in an office setting.
• Capable of working evenings and weekends as necessary.