Service Writer/Advisor

Job Description

Job Description

Join Our Team at Elm Chevrolet – Experienced Service Advisor/Writer

Elm Chevrolet is looking for an experienced Service Advisor/Writer to join our busy service department in Elmira, NY.

Previous automotive service advising/writing experience is required. This is not an entry-level position. Applicants without relevant automotive service experience will not be considered.

We’re looking for someone who understands how a dealership service department operates, communicates well with customers and technicians, and can keep things moving in a fast-paced shop.

• Greet customers and discuss their vehicle concerns and service needs.
• Write accurate repair orders and estimates.
• Explain recommended repairs, maintenance, and associated costs.
• Schedule and prioritize work to maintain efficient shop flow.
• Communicate with technicians regarding diagnosis, repairs, and completion times.
• Keep customers informed throughout the repair process.
• Maintain accurate service records and documentation.
• Address customer questions and concerns professionally.
• Use dealership software to schedule appointments, manage repair orders, and process completed work.
• Follow up with customers to ensure a positive service experience.

• Previous Service Advisor/Writer or directly related automotive service experience is required.
• Working knowledge of vehicle systems, repairs, and maintenance.
• Strong customer service and communication skills.
• Ability to communicate effectively with both customers and technicians.
• Strong organizational and multitasking skills.
• Ability to work efficiently in a busy service department.
• Basic computer skills and the ability to use dealership software.
• Valid driver’s license with a good driving record.

• Competitive pay based on experience and performance.
• Health and dental benefits.
• 401(k) plus pension plan.
• Paid holidays and vacation time.
• Ongoing training and development.
• Employee pricing on parts and service.

Please apply only if you have relevant automotive service experience.