Client Services Specialist

JOB REQUIREMENTS: Current Employees: If you are currently employed at any of the Universities of Wisconsin, log in to Workday to apply through the internal application process. Job Category:University Staff Employment Type:Regular Job Profile:Medical Office Assistant Job Summary: Make a Difference for Pets and the People Who Love Them Do you love helping people and thrive in a fast-paced, high-energy environment where no two days are ever the same? At UW Veterinary Care, we don't just provide world-class medical care for animals-we deliver exceptional experiences for their owners. We are looking for an empathetic, sharp, and reliable customer service professional to join our collaborative Client Services team. If you bring strong phone presence, top-notch problem-solving skills, and a genuine passion for helping others, you'll find a supportive team, clear opportunities for growth, and a deeply rewarding career here. What You'll Do As the primary voice and face of our specialty service areas, you will keep our hospital running smoothly and ensure every client feels heard and supported. High-Touch Client Care: Serve as the first point of contact for incoming hospital calls. Answer inquiries, triage patient needs using hospital protocols, and deliver compassionate, top-tier communication to pet parents and referring veterinarians. Scheduling & Operational Support: Manage multi-department and clinician calendars, book complex specialty appointments, handle test requests, and ensure seamless patient flow. Patient Admissions & Records: Gather admission documentation, collect deposits, and meticulously maintain both electronic and paper medical records. Team & Service Coordination: Monitor multi-channel communications (including internal texting via Vocera, message boards, voicemails, and emails) to keep clinical staff, clinicians, and clients seamlessly connected. Schedule: This position is 80% - 100% FTE (32 - 40 hours per week). The anticipated schedule for this vacancy is Monday through Friday, from 8:00 AM to 5:00 PM. Occasional on-call and holiday hours may be required. Key Job Responsibilities: Assesses patient's situation for designated service... For full info follow application link. The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/18BF976D3A254DD4