Director of Strategic Operations - Payment Network

Overview Director of Strategic Operations - Payment Network

The Director of Strategic Operations – Payment Network will lead the Business Development Support (BDS) and Product Delivery teams—critical engines within US & Canadian Markets Operations. In this high-impact leadership role, the Director will act as a key change agent, driving operational transformation, modernizing delivery frameworks, and steering complex payment strategies.
The BDS team delivers both strategic and tactical consulting expertise to unlock new market opportunities. The Product Delivery team leads the end-to-end execution and strategy for advanced payment solutions (including EMV, transit, 3-D Secure, and digital payments) across a complex ecosystem of global payment partners. The Director will serve as the primary operational and strategic liaison across internal and external stakeholders, leveraging deep payments expertise to challenge legacy processes, accelerate go-to-market execution, and drive measurable business results. 

Core Responsibilities:

• Lead Payment Transformation & Process Modernization: Serve as a visionary change agent by continuously evaluating end-to-end operational workflows, eliminating friction, and implementing agile delivery practices to accelerate product deployment across the payment ecosystem.

• Drive Advanced Payment Product Delivery: Champion execution strategies for complex, next-generation payment capabilities (EMV, Transit, ProtectBuy, tokenization, and digital wallet integration) across a network of diverse payment partners.

• Strategic Partner Engagement: Proactively cultivate and manage high-stakes relationships with internal business units and external network/fintech partners to align on growth initiatives and operational standards.

• Business Development & Growth Consulting: Partner with internal executives to evaluate market shifts, identify high-growth payment strategies, and translate complex industry requirements into actionable operational plans.

• Thought Leadership & Domain Expertise: Provide deep payments consulting across client engagement, regulatory/legal approvals, and technical feasibility assessments to guide senior leadership through evolving network rules and market innovations.

• Resource Strategy & Operational Scaling: Optimize resource capacity and operational infrastructure to sustain day-to-day payment reliability while dynamically scaling to support prioritized, high-growth initiatives.

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 8 years of operations, consulting, program or project leadership experience within the payments industry (including payment networks, merchant acquiring, issuing, or digital payments)

• At least 5 years of experience leading organizational change initiatives or process transformations

• At least 5 years of experience managing, partnering with, and influencing internal and external stakeholders

Preferred Qualifications:

• 10+ years of deep payments industry experience, with demonstrated mastery of payment network rules, card schemes, and emerging digital payment rails

• 6+ years of experience leading continuous improvement initiatives (Lean, Six Sigma, Agile, or similar frameworks)

• Project Management Professional (PMP) or Prosci Change Management certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $206,000 - $235,100 for Director Client Support

Riverwoods, IL: $187,300 - $213,700 for Director Client Support

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).