Clinical Operations Enablement & Systems Director

Role Description

The Clinical Operations Enablement & Systems Director is responsible for leading operational scalability, workflow standardization, systems implementation, training enablement, and operational infrastructure initiatives across Alopex Clinical Operations.

This role serves as the operational lead for:

• Workflow enablement
• Systems readiness
• Implementation planning
• Operational infrastructure
• Scalability initiatives that support efficient, standardized, and high-quality patient care operations

The Clinical Operations Enablement & Systems Director partners closely with Operations, Product, QA, BI, and Technology teams to ensure:

• Operational workflows
• Systems
• Reporting
• Infrastructure support scalable growth across service lines and customer segments

This role owns:

• Operational infrastructure
• Systems enablement
• Workflow standardization
• Implementation readiness
• Scalability initiatives across Clinical Operations

This role is instrumental in supporting:

• Organizational transformation
• Enterprise scalability
• Workflow modernization
• Operational readiness
• Technology-enabled operational growth

Qualifications

• Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred
• Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred
• Strong organizational, implementation, and project leadership skills
• Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives
• Strong written communication, operational documentation, and change management skills
• Comfortable working in fast-paced, evolving operational environments

Requirements

• Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations
• Experience creating SOPs, training materials, and workflow documentation
• Experience supporting remote operational teams preferred
• Lean/process improvement, implementation, or project management experience preferred

Work Location, Shift & Schedule

• This position is fully remote with strict adherence to a Work from Home policy.
• Occasional travel may be required for client meetings, training sessions, or company meetings.
• Standard hours are Monday-Friday, 8:00 am-5:00 pm EST, or according to the business hours of clients’ practices.

Remote Position Requirements

• Reliable high-speed internet connection suitable for professional calls and video conferencing.
• Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).

Compensation Range

$135 - $150K