Clinical Systems & Product Operations Manager

Role Description

At Oula, our product doesn't sit alongside our EHR — it integrates directly into it. That means every product and engineering decision has downstream consequences for how our EHRs are configured, and every EHR configuration decision shapes what's possible on the product side. Someone has to hold both at once. This role exists because siloing that work — making tech choices without understanding EMR functionality, or configuring the EMR without understanding the product roadmap — creates the kind of compounding problems that slow down clinical operations and new market launches.

You're the person who can sit with a midwife and understand why a clinical template matters, then turn around and write a bug ticket that engineering can actually action, then build the SOP so the next market launch doesn't require you to be in the room. You speak clinical, operational, and technical — and you've probably been stretched across all three before.

This is not a role where the EHR work is a nice-to-have or a stretch goal. Athena configuration, Epic integration, access management, and clinical workflow documentation are core to what you'll own — alongside the product ops work of launch coordination, bug triage, and field feedback loops.

What You'll Own

• EHR Configuration & Oula Clinical Systems
  • Own Athena and Epic configuration end to end: clinical templates, order sets, lab configurations, usual provider indicators, payer connectivity, and access management for clinical and ops staff.
  • Own and accelerate our Epic configuration timelines and integration management as we onboard additional health system partners.
  • Serve as the internal subject matter expert for EHR integration best practices — FHIR/HL7 data exchange, health system IT coordination, go-live timelines.
  • Deeply understand the interplay between EHR configuration decisions and Oula’s tech stack.
  • Maintain system accuracy and configuration integrity as new markets launch and care model workflows evolve.
  • Partner with our IT team/partner on IT infrastructure; own the clinical systems layer they don't touch.
• Standards & Knowledge Management
  • Build and maintain the clinical systems SOP library so new market setup is repeatable — documented well enough that a new hire can execute without you in the room.
  • Develop onboarding materials for clinic managers and clinical staff on EHR workflows and tooling.
  • Drive feature parity efforts so patients and clinicians experience a consistent standard of care regardless of market.
• Product Operations & Launch
  • Own bug intake and prioritization from Market Operations — standardize how Engineering receives, scopes, and resolves reported issues and communicate status back to the field.
  • Build structured launch toolkits and training materials so clinic teams are fully prepared for new feature rollouts on day one.
  • Coordinate end-to-end launches across Product, Engineering, and Operations — own the run-of-show and ensure nothing falls through on handoff.
  • Identify where AI and automation can reduce manual administrative burden in product operations workflows.
• Data & Reporting
  • Build and maintain dashboards that show how clinics are actually using our technology — feature adoption, issue resolution time, rollout health.
  • Develop quarterly reporting cadence for Product, leadership, and health system partners on platform performance.
  • Ensure data infrastructure is in place to measure the impact of every feature rollout.
• Cross-Functional Collaboration
  • Act as the connective tissue between Product, Engineering, Clinical Operations, and health system IT teams — translate clinical workflow requirements into technical specs and vice versa.
  • Partner directly with health system IT counterparts on integration setup, issue resolution, and go-live support.
  • Build feedback loops from clinic teams that turn field observations into prioritized, actionable product input.

Qualifications

• 4–7 years in a role that combined EHR operations, clinical systems, or health IT with product operations, technical program management, or PM-adjacent work — ideally at a growth-stage digital health company.
• Hands-on Athena and Epic configuration + integration experience is strongly preferred.
• Enough clinical literacy to understand why a template or order set matters to a midwife, without needing a clinical license.
• Strong written communication — you can write a bug ticket, an SOP, and a launch plan that people actually follow.
• Comfort building structure in ambiguity; this role requires you to create the playbook, not execute someone else's.
• Analytical enough to build a dashboard and identify a pattern, even if you're not a SQL expert.
• Track record of managing multiple workstreams simultaneously without dropping balls.

What Success Looks Like

• In your first 90 days, you've audited our current Athena configuration, identified gaps, and have a remediation plan. You understand the bug triage process well enough to have improved it. You've met your counterparts at every health system partner and know what's coming for the next Epic integration.
• At six months, new market launches have a repeatable systems and product checklist. Clinic teams know what to expect before a feature goes live. Bug resolution time is measurably faster and the field is no longer sending issues into a black hole.
• At one year, the SOP library is comprehensive, the clinical systems configuration is stable and documented, and you've successfully navigated at least one new health system EHR environment. The product team has a reliable partner and the ops team isn't dependent on any single person for systems knowledge.

Compensation & Details

• Salary: $110,000 – $120,000 depending on experience.
• Equity: Options commensurate with level.
• Location: Remote-flexible with periodic travel to clinic locations and health system partners.
• Benefits: Comprehensive medical, dental, and vision; 401(k); generous PTO.

Oula's Commitment as an Equal Opportunity Employer

We want you to know: You can be a great candidate even if you don't fit everything we've described above. You can also have important skills we haven't thought of. If that's you, don't hesitate to apply and tell us about yourself (especially in your cover letter – this is where you can really state your case for *why you*). We are committed to fostering diversity in our organization and building an equitable and inclusive environment for people of all backgrounds and experiences. We're taking steps to meet that commitment. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.